Customer Integrations Engineer

📋 Description

• • As a Customer Integrations Engineer at PAR Technology Corporation, you will play a pivotal role in ensuring the seamless connectivity between our cutting-edge restaurant technology solutions and the diverse ecosystem of third-party systems our clients utilize. This is an exceptional opportunity for an early-career engineer eager to dive deep into the practical application of APIs, production data, and robust backend services, gaining invaluable experience in how enterprise-level systems interact in dynamic, real-world environments.
• • Your responsibilities will span the entire lifecycle of integrations, from supporting and enhancing existing connections to actively contributing to the development of new ones. You will be instrumental in troubleshooting complex customer scenarios, working collaboratively with seasoned engineers to diagnose and resolve issues, thereby ensuring the reliability and efficiency of our integrated platforms.
• • This role offers a unique window into the critical systems that power the restaurant industry, including HRIS, payroll, point-of-sale (POS), and accounting platforms. You will learn to design and implement integrations that are not only functional but also resilient, capable of handling the inherent complexities and edge cases that arise in live operational settings, moving beyond theoretical ideal workflows to practical, robust solutions.
• • At its core, this position is designed to build a strong foundation in backend engineering principles and the intricate art of systems integration. Success in this role is defined by your ability to develop the skills necessary to support production systems with a high degree of responsibility, make meaningful contributions to integration projects, and progressively assume ownership of these critical integration initiatives.
• • As you grow within PAR Technology, your career trajectory can be shaped by your evolving interests and demonstrated strengths. We offer clear pathways for advancement into specialized technical roles, product-focused positions, or leadership opportunities, fostering a culture of continuous learning and professional development.
• • You will be actively involved in building, maintaining, and supporting integrations that connect our internal platforms with client-specific systems and various third-party applications. This includes enhancing existing integration code through diligent bug fixing, implementing small feature updates, and driving incremental improvements to ensure optimal performance and reliability.
• • A key aspect of your role will involve analyzing third-party APIs to thoroughly understand their data structures, authentication mechanisms, and common edge cases, enabling you to build more robust and compatible integrations.
• • You will be tasked with investigating production integration errors, meticulously logging issues, and escalating complex problems to senior team members when necessary, ensuring timely and effective resolution.
• • In the realm of backend engineering and automation, you will contribute to the development of backend services and automation workflows, primarily utilizing C#/.NET. This involves writing and maintaining scripts or lightweight services designed to streamline internal processes and improve operational efficiency.
• • You will learn and apply established patterns related to asynchronous processing, batching, and sophisticated error handling techniques, enhancing the resilience and scalability of our integration solutions.
• • Active participation in code reviews will be a crucial part of your development, providing opportunities to refine your code quality, share knowledge, and deepen your overall engineering expertise.
• • You will also assist in building and maintaining internal APIs, applying fundamental principles of API design, versioning, and security to ensure robust and scalable internal services.
• • Support for internal web applications built with Angular will involve making small updates and addressing bug fixes, offering exposure to front-end development.
• • Through guided tasks and pair programming, you will gain valuable exposure to full-stack development concepts and practices.
• • In terms of data and troubleshooting, you will leverage SQL to investigate data discrepancies, validate integration outputs, and identify inconsistencies across systems.
• • You will play a role in identifying missing or unexpected data across various systems and supporting efforts for data cleanup or correction, ensuring data integrity.
• • Collaboration with senior team members will be essential for diagnosing and correcting complex data and workflow issues.
• • You will work closely with senior engineers, product managers, and operations teams to gain a comprehensive understanding of integration requirements and business needs.
• • Clear, proactive communication of your progress, any blockers encountered, and your findings will be expected.
• • Embracing a culture of continuous learning, you will be encouraged to ask questions, meticulously document your learnings, and consistently build domain knowledge about the integrated systems you work with.