Customer Loyalty Advocate

📋 Description

• • As a Customer Loyalty Advocate at Henry Schein ONE, you will play a vital role in maintaining and strengthening customer relationships by resolving inquiries, driving product adoption, and advocating for customer needs across internal teams. Your work directly contributes to customer retention, satisfaction, and long-term loyalty in the healthcare technology space.
• • Day to day, you will handle a high volume of inbound customer cases, resolve issues including down-sells, restructurings, and terminations, proactively engage delinquent accounts, and guide clients to maximize value from existing products and services using best practices.
• • You will join a mission-driven team at Henry Schein ONE, a global leader in dental management, analytics, communication, and marketing software, where innovation, teamwork, and work-life balance are core values. The company fosters a supportive, diverse, and inclusive culture that values individual contributions and professional growth.
• • In this role, you will develop deep expertise in Henry Schein ONE’s product suite, contract terms, and internal processes while honing your communication, problem-solving, and customer advocacy skills. You’ll gain experience influencing cross-functional teams through customer feedback and have opportunities to grow within the healthcare technology industry.