Customer Marketing Coordinator

Zip

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end speaker sourcing process for tradeshows, webinars, and field events, including identifying prospects, initiating outreach, vetting candidates, and securing confirmations in collaboration with the Corporate Marketing team.
• Manage a dynamic pipeline of customer and industry speakers, ensuring consistent representation across all event types while maintaining alignment with Zip’s branding and messaging goals.
• Partner with the Customer Success team to identify high-potential customers for reviews on G2 and Gartner, designing and executing targeted outreach campaigns to drive measurable increases in review volume and quality.
• Track and analyze the performance of review site initiatives, iterating on messaging, timing, and targeting to optimize results over time.
• Develop and maintain sales enablement collateral for customer stories, translating customer success narratives into clear, compelling content that empowers GTM teams to demonstrate value during sales conversations.
• Write polished, client-focused copy that articulates customer challenges, Zip’s solution, and quantifiable outcomes, ensuring consistency across all customer story materials.
• Coordinate logistics for customer gifting programs across key lifecycle touchpoints, including selecting appropriate gift options, managing vendor relationships, processing orders, and ensuring timely delivery.
• Scale the gifting program by identifying high-impact moments for recognition and aligning gift selections with customer segment and engagement level.
• Work cross-functionally with Product Marketing, Customer Success, Sales, and Solutions teams to ensure alignment on messaging, timing, and program objectives.
• Maintain organized records and documentation for all speaker engagements, review campaigns, customer stories, and gifting activities to enable reporting and future planning.
• Proactively manage multiple concurrent programs with minimal supervision, prioritizing tasks based on event calendars, sales cycles, and business objectives.
• Ensure all marketing materials and communications reflect Zip’s brand voice and adhere to compliance standards for customer testimonials and public reviews.
• Support the Customer Marketing lead in executing tactical initiatives while freeing them to focus on strategic planning and long-term program development.
• Adapt quickly to changing event schedules, customer feedback, and market dynamics to maintain program momentum and effectiveness.
• Contribute to the continuous improvement of customer marketing processes by documenting best practices and sharing insights across teams.
• Maintain a high standard of attention to detail across all deliverables, from email templates to gift orders to speaker contracts.
• Ensure all programs are scalable and repeatable, laying the groundwork for future team expansion or automation.

🎯 Requirements

• 2-3+ years of experience in B2B SaaS marketing or a customer-facing role, ideally with exposure to customer marketing, event marketing, or content marketing
• Strong writing skills with demonstrated ability to create polished sales enablement materials that articulate customer challenges and Zip’s solution
• Strong project management skills: organized, self-directed, and able to juggle multiple programs simultaneously
• Comfortable working cross-functionally with Product Marketing, Customer Success, Sales, and Solutions teams

🏖️ Benefits

• Salary range of $50 - $65 per hour
• Six-month engagement with potential for extension
• Opportunity to work with industry-leading enterprises including T-Mobile, OpenAI, AMD, Mars, and Dollar Tree
• Collaborative environment with product leaders from Apple, Airbnb, and Meta

Skills & Technologies

Onsite

$50-65/hr

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About Zip

Zip provides the world's leading agentic procurement orchestration platform, helping businesses manage spend from initial intake to final payment. Their comprehensive suite of products, including Intake-to-Procure, Procure-to-Pay, Supplier Onboarding, and AI Procurement Concierge, streamlines complex purchasing processes. Zip serves a broad spectrum of clients, from startups to enterprises across various industries like technology and financial services, empowering procurement, finance, and legal teams to gain control and efficiency. The platform is designed to facilitate smarter spending and mitigate risk, leveraging embedded AI capabilities for decision-making and driving cross-functional efficiency by integrating with existing tech stacks, a feature beneficial for distributed teams. Notably, Zip is trusted by over 1,030 global leaders, demonstrating its significant impact on optimizing business operations.

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