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This position was posted on March 24, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Remote - Canada
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • As a Customer Onboarding Manager at Practice Better, you will play a pivotal role in guiding new health and wellness practitioners through their initial experience with the platform, ensuring they achieve early value and long-term success from day one. This role is critical to reducing time-to-value, increasing trial-to-paid conversion, and minimizing early churn by delivering personalized, high-touch onboarding that aligns with each customer’s unique goals and workflows.
- • You will own end-to-end 1:1 onboarding for new customers, managing a book of engagements while balancing personalized guidance with process efficiency. Your responsibilities include guiding customers through platform setup, configuration, and core workflows; facilitating sessions to help them reach their first “aha” moments; collaborating with Sales, Customer Success, and Support teams for seamless handoffs; identifying recurring onboarding challenges to inform product and process improvements; contributing to onboarding documentation and templates; and tracking milestone completion to ensure customers are set up for sustained success. You will also occasionally support 1:many initiatives such as webinars, group sessions, or office hours during peak periods.
- • Practice Better is a remote-first, mission-driven company headquartered in Toronto, serving tens of thousands of health and wellness practitioners across 70+ countries. Founded by practitioners in 2016, the company combines its core EHR and practice management platform with That Clean Life’s nutrition planning tools to offer a holistic, all-in-one solution. The team is built on curiosity, empathy, and a shared commitment to helping practitioners build sustainable, impactful careers—supported by regular virtual and in-person connection events despite the remote-first model.
- • In this role, you will develop deep expertise in SaaS onboarding, customer lifecycle management, and health-tech workflows while honing your facilitation, consultative communication, and process improvement skills. You’ll have the opportunity to influence the scalability of onboarding programs, contribute to customer education resources, and grow into broader Customer Success or Implementation leadership paths as the company continues to expand its whole-practice care offering.
🎯 Requirements
- • 3-5 years of experience in Customer Support, Customer Onboarding, Customer Success, Implementation, or a similar customer-facing role in a SaaS or product-led growth (PLG) environment
- • Strong facilitation and communication skills, with comfort leading 1:1 sessions and presenting to small groups
- • Customer-centric mindset with the ability to translate customer goals into clear, actionable onboarding plans
- • Organized and detail-oriented, capable of managing multiple onboarding engagements simultaneously
- • Comfortable working within defined processes while actively contributing ideas to improve them
- • Clear, empathetic communicator who adapts effectively to diverse customer needs and learning styles
- • Experience using modern customer success tools such as HubSpot, Notion, Fathom, or similar CS platforms
🏖️ Benefits
- • Comprehensive health, dental, and vision coverage from day 1
- • Company RRSP program with employer-matched contributions
- • $750 annual Health & Wellness Allowance
- • $1,000 annual Learning & Development Allowance
- • $500 annual Home Office Allowance
- • Unlimited vacation policy built on trust and support
- • Access to Sprout Family (fertility and family-building support) and Inkblot (confidential digital mental health care)
- • Regular virtual company-wide events, lunches, and team socials to foster connection
- • Optional access to the downtown Toronto office for in-person collaboration
- • Company-wide holiday closure in December
Skills & Technologies
About Practice Better Inc.
Practice Better Inc. provides a comprehensive cloud-based platform designed for health and wellness professionals. It offers a suite of tools to manage various aspects of their practice, including client management, appointment scheduling, secure messaging, and electronic health records (EHR). The platform also supports secure video conferencing, online payments, and automated email and SMS reminders to enhance client engagement and streamline administrative tasks. Practice Better aims to help practitioners improve efficiency, reduce overhead, and focus more on delivering quality care to their clients. It serves a wide range of practitioners, such as nutritionists, dietitians, therapists, coaches, and chiropractors.
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