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This position was posted on January 21, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Belgrade
Job Type
Full-time
Category
Customer Support
Date Posted
January 21, 2026
Full Job Description
đź“‹ Description
- • Own the accuracy and integrity of every client, policy, and billing record inside Coverdash’s proprietary Admin (AMS) system—your daily vigilance keeps thousands of U.S. small-business owners protected and compliant.
- • Serve as the silent engine behind our award-winning customer experience: triage and resolve client requests through our ticketing platform within SLA, turning complex insurance questions into clear, trackable solutions.
- • Generate and deliver Certificates of Insurance (COIs) in minutes, not days, ensuring contractors, landlords, and lenders get the proof-of-coverage they need to keep deals moving.
- • Shepherd policies through their entire lifecycle—applications, mid-term endorsements, renewals, and cancellations—coordinating directly with top-tier U.S. carriers to retrieve quotes, endorsements, and updated documentation.
- • Execute daily carrier-download reconciliations, spotting and fixing discrepancies before they ever reach a client inbox, and maintain a 99.9 % data-sync accuracy rate.
- • Tackle billing puzzles: interpret carrier notices, chase missing payments, and resolve ACH/credit-card issues so that policies stay active and clients avoid costly lapses.
- • Partner shoulder-to-shoulder with U.S.-based Service and Sales teammates, providing them with clean data, concise notes, and proactive updates that free them to focus on strategic advisory work.
- • Leverage Coverdash’s cutting-edge embedded platform to grant clients self-service access to policy documents, payment portals, and modification tools—then monitor adoption and suggest UX improvements.
- • Build and refine internal SOPs, macros, and checklists that scale our operations as transaction volume doubles year-over-year.
- • Contribute to weekly cross-functional stand-ups, flagging systemic issues and proposing fixes that reduce manual touchpoints and delight customers.
- • Immerse yourself in U.S. commercial-lines products (BOP, GL, WC, PL, Cyber) and carrier portals, becoming the go-to resource for tricky coverage questions and workflow hacks.
- • Champion a culture of compliance and data privacy, ensuring every keystroke meets state regulations and SOC-2 controls.
🎯 Requirements
- • 1–3 years of experience in operations, customer support, or administrative roles with demonstrable data-accuracy achievements
- • Exceptional English communication skills—both written and spoken—suitable for client-facing email, chat, and Zoom interactions with U.S. stakeholders
- • Proven ability to juggle multiple systems (AMS, ticketing, CRM, billing portals) without losing context or missing deadlines
- • Highly organized, detail-obsessed mindset with a track record of hitting 99 %+ accuracy in data entry or record-keeping tasks
- • Comfortable working 10:00 AM–6:00 PM Belgrade time in a hybrid setup that includes two days per week in our Belgrade hub
- • Nice-to-have: prior exposure to U.S. commercial insurance products, carrier portals, or billing platforms such as Ascend; experience supporting U.S.-based teams or clients
🏖️ Benefits
- • Competitive base salary positioned in the top quartile for Belgrade operations roles, plus eligibility for performance bonuses
- • Premium private health insurance, monthly wellness stipend, and annual learning & development budget up to USD 1,500
- • Hybrid work model with a brand-new, state-of-the-art office in downtown Belgrade, ergonomic workstations, and weekly catered lunches
- • Clear career-growth roadmap: advance into Senior Operations Associate, Team Lead, or pivot into Underwriting, Product, or Partnerships tracks within 18–24 months
Skills & Technologies
About Coverdash Insurance Services, LLC
Coverdash is a New York-based commercial insurance brokerage that provides digital-first small-business coverage. Founded in 2021, the company offers an online platform where entrepreneurs can compare and buy general liability, professional liability, workers’ compensation, cyber, and other policies from multiple carriers. Licensed in all 50 states, Coverdash uses data automation and API integrations to streamline underwriting, bind coverage in minutes, and manage renewals. The firm targets startups, tech companies, and professional services firms seeking affordable, transparent protection without traditional broker delays.
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