Job Overview
Location
Philippines (Remote)
Job Type
Full-time
Category
Operations
Date Posted
March 18, 2026
Full Job Description
📋 Description
- • Customer Operations Coordinator (Remote – PH | Graveyard Shift) is a critical role responsible for ensuring seamless field operations by monitoring technician assignments, verifying compliance with service standards, and maintaining clear communication across teams. This position directly impacts service quality and customer satisfaction by acting as the operational nerve center that connects field technicians with internal support functions.
- • Day-to-day responsibilities include tracking daily technician assignments and job progress via the dispatch system, conducting compliance checks to ensure each job includes required photos, warranty submissions, and uniform adherence, sending clear Slack summaries of completed jobs and team performance, coordinating customer support tasks such as billing follow-ups, reminders, and scheduling issues, proactively flagging incomplete tasks or missed SOP steps for escalation, maintaining detailed logs of wins, issues, and feedback for performance reviews, providing cross-team support to HR, Success, and Ops to improve field operations, and keeping checklists and status trackers updated and organized to ensure operational consistency.
- • The team at That1Detailer LLC operates as a tight-knit, process-driven organization focused on delivering high-quality service through disciplined operations and continuous improvement. As a remote-first company based in the Philippines with a graveyard shift schedule, the team relies on strong asynchronous communication, self-direction, and mutual accountability to maintain service excellence across time zones.
- • In this role, the successful candidate will develop deep expertise in service operations coordination, gain hands-on experience with dispatch and workflow management systems, refine their ability to communicate clearly under pressure, and build a foundation for advancement into senior operations or team lead positions. They will also strengthen their skills in process documentation, performance tracking, and cross-functional collaboration — all within a supportive environment that values initiative and ownership.
🎯 Requirements
- • 1+ year experience in dispatch, operations, or customer support
- • Excellent written communication skills in English
- • Confident using Slack, Google Sheets, and cloud-based tools
- • Strong follow-through and checklist-oriented mindset
- • Comfortable working graveyard shifts (Philippines time) with availability for weekend coverage as needed
- • Must use personal equipment and internet connection, including backup power and internet sources
🏖️ Benefits
- • Starting salary of $600 per month, with final offer based on skill set, experience, and readiness to own the role
- • Raise opportunities for high performers
- • Long-term, remote-first role with clear growth path into senior operations positions
- • Tight-knit, process-driven team culture focused on continuous improvement
- • Opportunity to work in a startup-like environment with meaningful impact on field operations
Skills & Technologies
About That1Detailer LLC
That1Detailer LLC is a Dallas-Fort Worth mobile auto detailing company specializing in paint correction, ceramic coating, and interior/exterior cleaning for cars, trucks, RVs, motorcycles, and boats. Owner-operated by certified detailer Kevin, the business serves both individual owners and fleets, offering on-site service at homes or offices with flexible scheduling and eco-friendly products. Services range from basic washes to full paint restoration and protective coatings, backed by satisfaction guarantees and free estimates.
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