Customer Retentions Consultant

Global Payments Inc.

Job Overview

Location

REMOTE , , UNITED KINGDOM

Job Type

Full-time

Full Job Description

📋 Description

• Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions.
• Listen attentively to customers concerns and reasons for wanting to leave, demonstrating empathy and understanding.
• Present compelling solutions and alternatives that address customers pain points and convince them to stay.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed retention targets and objectives.
• Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
• Be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
• Work with a team that thinks like a client, acts like an owner and wins as one team.
• Be part of a team that is curious and innovative – always finding better ways to deliver impact.
• Empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

🎯 Requirements

• Excellent communication skills, with the ability to build rapport and trust with customers.
• Customer-focused with a passion for delivering exceptional service.
• Proven ability to work in a fast-paced and demanding environment.
• Self-motivated and goal-oriented with a drive to achieve and exceed targets.
• A track record of meeting or exceeding retention goals.

🏖️ Benefits

• Opportunity to work with a global company and make your mark on the payments technology landscape of tomorrow.
• Dynamic opportunities that go beyond borders.
• Be part of an inclusive and global team.
• Learn from the best minds in the industry.
• Empowerment to make decisions and drive excellence.

Skills & Technologies

Remote

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Global Payments Inc.

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About Global Payments Inc.

Global Payments Inc., operating the TSYS brand, provides payment processing, merchant services, and issuer processing technology to financial institutions, merchants, and businesses worldwide. The company’s platforms handle credit, debit, prepaid, and digital payment transactions, offering fraud management, loyalty programs, and analytics. TSYS supports card issuance, acquiring, and real-time processing across North America, Europe, and Asia-Pacific, serving banks, credit unions, fintechs, and retailers with secure, scalable infrastructure and regulatory compliance tools.

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