Customer Service Admin

📋 Description

• • Customer Service Admin role focused on delivering empathetic, high-quality support to Canadian supplement customers via phone, email, and live chat, serving as the primary point of contact for product inquiries, order management, and issue resolution.
• • Day-to-day responsibilities include handling inbound customer inquiries, managing Shopify-based order inquiries and returns, resolving complaints, conducting quality investigations, maintaining accurate records, collaborating with internal teams, and expanding to affiliate and social media support after six months.
• • Global Talent Co. is a customer-first organization supporting Canadian supplement customers with a culture rooted in empathy, accountability, and continuous learning, offering growth opportunities for service professionals.
• • The role offers the chance to develop expertise in e-commerce customer service, gain experience with Shopify and CRM systems, and grow into expanded responsibilities including affiliate and social media support after six months.