Customer Service Admin (Live Events & Customer Fulfillment Support)

📋 Description

• • Agent Inc. is seeking a dedicated and proactive Customer Service Admin to join their dynamic team, focusing on the critical areas of live event management and customer digital fulfillment. This remote, full-time position operates from 9:00 AM to 5:00 PM MST and offers a monthly compensation ranging from $1,000 to $1,500, commensurate with experience and assessment.
• • Our client is a forward-thinking startup committed to empowering Canadians to become successful real estate investors. They achieve this through a comprehensive suite of offerings, including engaging online events, intensive bootcamps, and high-ticket coaching programs. A strong emphasis is placed on fostering a supportive community and providing regular, valuable interaction through weekly calls. The company has built its reputation on proactive communication, unwavering trustworthiness, and a high degree of professionalism, ensuring clients receive a consistently high-touch and impactful experience.
• • As a Customer Service Admin, you will be instrumental in ensuring the seamless execution of all customer-facing activities, particularly during live events and the digital delivery of course materials. Your role is pivotal in maintaining the high standards of service that the company's clients have come to expect and value.
• • A significant aspect of your responsibility will involve the meticulous execution of customer digital fulfillment. This entails ensuring that all clients receive the necessary resources, access credentials, and course materials promptly and accurately. You will be the go-to person for providing links, granting course access, and distributing any supplementary resources required for their learning journey.
• • Furthermore, you will be entrusted with on-call event management during all live sessions. This is a crucial function that requires your presence and active participation to guarantee that all live events, including weekly calls and weekend sessions, run without a hitch. Your ability to manage these events effectively will directly impact the client's learning experience and overall satisfaction.
• • Your core tasks will encompass a wide range of activities designed to support both the live events and the ongoing needs of the students. This includes preparing all necessary event assets, such as presentation slides, engaging videos, timers for session pacing, feedback surveys, and essential event links. You will be responsible for admitting attendees into the virtual sessions, diligently managing the chat function to address queries and facilitate interaction, and ensuring a smooth flow of information.
• • You will be tasked with fulfilling specific requests from the team, particularly from 'Ben', which may involve providing resources, sharing important links, or granting access to various courses and modules. The successful launch and management of calls will be a key performance indicator, requiring you to oversee the technical aspects and participant flow.
• • During sessions, you may be asked to manage breakout rooms, spotlight speakers to highlight their contributions, and coordinate the distribution of any gifts or bonuses offered to participants. Post-event, you will be involved in follow-up communications to reinforce learning and maintain engagement.
• • A critical component of this role is the ability to respond to students quickly and with absolute clarity. This means ensuring that all communications are easy to understand and that students know exactly what actions they need to take and where to find the information they need. Your inbox management will be paramount, requiring you to efficiently process inquiries and provide effective solutions, thereby clearing the inbox with resolutions.
• • Adherence to the company's operating standards is essential. These standards emphasize Clarity – ensuring students understand instructions and guidance; Speed – running calls smoothly and responding to customers rapidly; Accuracy – providing correct links, assets, and information; Integrity – maintaining honest and professional conduct in all interactions; and Results – efficiently executing calls, deliverables, and student support to achieve successful outcomes.
• • This role is ideal for an organized, tech-savvy individual with a passion for customer success and a knack for managing live events. If you thrive in a fast-paced environment and are adept at problem-solving, this is an excellent opportunity to contribute to a growing company that is making a significant impact in the real estate investment education space.