Job Overview
Location
Remote-AR
Job Type
Full-time
Category
Customer Support
Date Posted
May 5, 2026
Full Job Description
📋 Description
- • As a Customer Service Advocate III at Centene Corporation, you will serve as a key advocate focused on resolving complex member and provider issues, directly impacting the experience of 28 million members by ensuring timely, accurate, and personalized support across multiple channels.
- • Day to day, you will assess and research customer service needs, resolve escalated complaints via phone, live chat, and email, document interactions in CRM systems, provide guidance to team members, and ensure compliance with quality standards and regulations in a fast-paced contact center environment.
- • You will join Centene’s diversified national organization, a leader in healthcare solutions, where you’ll work within a dedicated customer care team committed to delivering high-quality service and driving continuous improvement through root cause analysis and collaboration.
- • In this role, you will develop advanced problem-solving, communication, and CRM expertise, gain deep healthcare industry knowledge, and build leadership capabilities by mentoring peers and contributing to process improvements that enhance member satisfaction and operational efficiency.
🎯 Requirements
- • High School diploma or GED
- • 2-4 years of related customer service experience
- • Availability to work Monday-Friday, 8:00am-5:00pm CST
- • Authorization to work in the U.S. without need for employment-based visa sponsorship
- • Preferred residence within Arkansas
- • Experience with CRM applications and documentation practices
🏖️ Benefits
- • Competitive hourly pay ranging from $20.39 to $34.71
- • Comprehensive benefits package including health insurance, 401K, and stock purchase plans
- • Tuition reimbursement and paid time off plus holidays
- • Flexible work arrangements including remote, hybrid, field, or office options
- • Opportunities for additional incentives and career development
Skills & Technologies
About Centene Corporation
Centene Corporation is a publicly traded managed-care enterprise that arranges health-benefit programs for government-sponsored and privately insured individuals. Operating across all 50 U.S. states and internationally, the company focuses on under-insured and uninsured populations through Medicaid, Medicare, and Marketplace offerings. Its services include behavioral health, pharmacy benefits, vision, dental, telehealth, and in-house clinical programs. Centene partners with physicians, hospitals, and community organizations to coordinate cost-effective care, emphasizing data analytics and value-based reimbursement models. Headquartered in St. Louis, Missouri, it serves more than 25 million members, positioning itself as a leading intermediary between payers and healthcare providers.
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