Job Overview
Location
Ottawa Home Office, Ontario, Canada
Job Type
Full-time
Category
Product Management
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Respond to customer and store inquiries via telephone, email, live chat, text, and social media channels, providing timely and effective solutions to issues.
- • Deliver excellent customer service by meeting SLAs, including adherence to the "sundown rule" for store response timelines.
- • Issue clear and precise Correction Notices to stores to guide customer communications.
- • Accurately communicate non-food and Health & Safety Recalls to stores, ensuring all notices are provided in both English and French.
- • Contribute actionable ideas to enhance the customer service experience by analyzing BHD inquiry data and recommending improvements to Merch Ops processes.
- • Proactively inform stores of potential or upcoming issues that may impact their operations through Store Communications.
- • Manage front-end workflow and customer/store inquiry flow while reporting performance and policy concerns to the Customer Service Supervisor.
- • Work on a fully remote schedule after completing in-person training at the Ottawa, ON Home Office, following an alternating weekly rotation that includes shifts starting at 7:00am and ending at 9:00pm, with weekend and holiday availability.
- • Maintain accurate documentation and ensure compliance with internal systems and procedures for all customer and store interactions.
- • Operate within a fast-paced, high-volume environment requiring precision, adaptability, and consistent performance under pressure.
🎯 Requirements
- • Bilingualism (English and French) required for regular communication with customers, stores, and leadership in Quebec.
- • Minimum of 2 years of retail and/or customer service experience.
- • Ability to work a flexible schedule including nights, weekends, and holidays.
- • Systems experience with AS400 (JDA) and Freshdesk.
- • Strong communication skills, attention to detail, and creative problem-solving abilities.
- • Basic computer proficiency with Microsoft Word, Excel, and Outlook.
🏖️ Benefits
- • Competitive salary ranging from $45,600.00 to $68,500.00 based on experience and internal equity.
- • Store discount for employees.
- • Recognition program offering monetary rewards and other perks for outstanding performance.
- • Safety-first work environment.
- • Career growth opportunities with internal promotion pathways and coaching/training support.
Skills & Technologies
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About Giant Tiger Stores Limited
Canadian discount retailer operating over 260 stores under the Giant Tiger, GTExpress, Scott’s Discount and Tigre Géant banners. Founded in 1961 in Ottawa, the company sells apparel, groceries, and general merchandise through a franchised network and an e-commerce platform, serving rural and small urban markets across Canada.
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