Customer Service Agent Bilingüe

📋 Description

• • Customer Service Agent Bilingüe role at Distro, Inc. involves serving as the first point of contact for prospective clients seeking legal representation, playing a critical role in evaluating case quality and determining eligibility for firm representation.
• • Day-to-day responsibilities include communicating with potential clients via phone, email, and text; accurately entering client data into systems; conducting follow-up calls; managing client onboarding processes; and assessing incoming inquiries to decide whether to sign clients or refer them to other firms.
• • Distro, Inc. operates as a law firm with multiple brands, focusing on client intake and qualification, and values organized, self-motivated individuals who can thrive in a fast-paced, client-facing environment.
• • The role offers opportunities to develop strong client communication, case assessment, and data management skills while gaining exposure to legal intake processes and bilingual customer service in a professional setting.