Customer Service Agent (Remote)

📋 Description

• • As a Customer Service Agent at Jerry Technologies Inc., you will play a vital role in helping car owners save time and money by supporting them with insurance policy changes and inquiries, directly contributing to customer retention and satisfaction in a fast-growing fintech startup serving over 5 million users.
• • Day to day, you will respond to inbound customer calls, process service requests such as adding or removing vehicles and drivers, updating lienholder information, sending policy documents, and assisting customers with questions about coverages, benefits, and policy modifications while working to prevent cancellations through proactive problem-solving.
• • You will join a passionate, curious, and egoless team at Jerry.ai, a company backed by over $240 million in funding and recognized as the #1 rated AllCar app in the App Store, where innovation in AI and machine learning drives efforts to simplify car ownership for millions.
• • In this role, you will develop strong communication and multitasking skills, gain deep knowledge of insurance products across 55+ carrier partners, and have opportunities for ongoing training and mentorship, enabling you to grow professionally while making a measurable impact on customer experiences.