Strada, Inc. logo

Customer Service Associate, Germany

Job Overview

Location

PL-Katowice-Poland-Virtual

Job Type

Full-time

Category

Operations

Date Posted

May 11, 2026

Full Job Description

đź“‹ Description

  • • Support and manage payroll tasks using ticket and payroll systems while applying defined standards and client-specific requirements
  • • Monitor and manage ticket queues using BI tools to ensure timely handling within SLA thresholds
  • • Utilize the hrX suite of tools for payroll processing and associated activities
  • • Understand and interpret payslips and follow the payroll calendar
  • • Identify deviations from standard service scope and support change request opportunities
  • • Handle sensitive and confidential information appropriately
  • • Produce and understand basic standard and client-specific payroll reports
  • • Review and validate data for accuracy
  • • Answer basic payroll questions and requests
  • • Support and execute SOC1 Controls
  • • Participate in projects as needed and assigned
  • • Adhere to all security and compliance procedures
  • • Achieve 100% attainment of customer SLA agreements
  • • Maintain quality standards and demonstrate professionalism
  • • Take accountability, solve problems, take ownership, be client-centric, and be effective in line with Strada’s values
  • • Collaborate as a team player, share knowledge, and maintain a positive outlook
  • • Proactively identify challenges and drive continuous improvement
  • • Seek clarity of role and pursue personal and team objectives
  • • Meet internal and external client expectations while aligning with Strada priorities
  • • Demonstrate knowledge of the Strada Way, utilize tools and technologies to act fast and achieve maximum effectiveness

🎯 Requirements

  • • High school diploma or equivalent
  • • 1-2 years of relevant experience administering payroll or health & welfare/benefits in an HR consulting, HR outsourcing, or corporate environment
  • • HRIS knowledge
  • • Proficiency in MS Office tools (Excel, Word, PowerPoint)
  • • Excellent written and verbal communication skills
  • • Attention to detail and self-motivation with a willingness to learn

🏖️ Benefits

  • • Competitive total rewards package
  • • Continuing education and training opportunities
  • • Tremendous potential with a growing worldwide organization
  • • Opportunity to work in a global, fast-paced environment
  • • Exposure to payroll systems and hrX suite of tools
  • • Involvement in projects and process improvement initiatives
  • • Development of core competencies in accountability, problem-solving, ownership, client-centricity, and effectiveness

Skills & Technologies

Junior
Onsite

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Strada, Inc.
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About Strada, Inc.

Strada is a global provider of payroll and HR outsourcing services, delivering end-to-end payroll processing, tax compliance, and HR administration for multinational enterprises. Leveraging a cloud-based platform and a network of local experts, Strada ensures accurate, timely payroll across more than 150 countries while reducing operational risk and ensuring regulatory compliance. The company serves clients in sectors such as finance, technology, manufacturing, and retail, combining scalable SaaS solutions with dedicated support teams to improve employee experience and streamline back‑office operations.

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