Job Overview
Location
Cyprus - Remote
Job Type
Full-time
Category
Customer Support
Date Posted
July 9, 2026
Full Job Description
📋 Description
- • Are you passionate about improving the customer experience? Does coordinating across teams, countries, and time zones excite you? Parcelhero is looking for an experienced Customer Service Manager to lead our team leaders and 50-strong remote team, drive quality of service, and elevate the experience for both our consumer and business customers as we expand internationally.
- • This is a high-pace, high-pressure environment. You'll need to be decisive, sharp, and comfortable making fast, sound judgement calls while managing competing priorities across departments and time zones.
- • As our customer base shifts towards larger business and enterprise customers, you'll help evolve our service to meet their expectations.
- • You will be responsible for driving cross-department collaboration between the customer service, customer experience, and QA teams - working closely with them to optimise processes and continuously improve the customer experience as we scale.
- • Joining now means being part of the journey - helping shape our technology, our processes, and our approach as we scale globally.
- • We're a highly innovative company, deeply focused on optimisation, automation, and continuous process improvement.
- • We're also a remote-first business: no commute, no office politics, just great work with talented colleagues around the world.
🎯 Requirements
- • 5+ years of experience in a customer-facing role, preferably in a leadership position.
- • Proven track record of driving quality of service and elevating customer experience.
- • Strong leadership and team management skills, with the ability to motivate and inspire a team of customer service representatives.
- • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- • Ability to make fast, sound judgement calls in a high-pressure environment.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunity to work with a highly innovative and rapidly growing company.
- • Flexible working arrangements, including remote work options.
- • Access to cutting-edge technology and tools.
🏠 Location
- • Cyprus - Remote
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About ParcelVision Limited
ParcelVision Limited is a UK-based data-science company that specialises in parcel-shipment analytics and carrier-performance benchmarking. Its cloud platform ingests billions of tracking events daily from more than 400 global carriers, normalises the data, and turns it into predictive delivery intelligence. Retailers, 3PLs and marketplaces use the service to monitor on-time performance, forecast delays, automate customer communications and negotiate carrier contracts. Founded in 2016, the firm is headquartered in London and serves clients across Europe, North America and Asia-Pacific without owning last-mile assets, positioning itself as an independent, carrier-agnostic analytics layer for e-commerce supply chains.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
1 month ago
3 months ago
Aleph Holding Inc.
15 days ago
Span Labs, Inc.
30 days ago