Job Overview
Location
Czech Republic - Remote
Job Type
Full-time
Category
Customer Support
Date Posted
July 9, 2026
Full Job Description
📋 Description
- • We're a highly innovative company, deeply focused on optimisation, automation, and continuous process improvement.
- • Joining now means being part of the journey - helping shape our technology, our processes, and our approach as we scale globally.
- • We're a remote-first business: no commute, no office politics, just great work with talented colleagues around the world.
- • Are you passionate about improving the customer experience? Does coordinating across teams, countries, and time zones excite you?
- • This is a high-pace, high-pressure environment.
- • You'll need to be decisive, sharp, and comfortable making fast, sound judgement calls while managing competing priorities across departments and time zones.
- • As our customer base shifts towards larger business and enterprise customers, you'll help evolve our service to meet their expectations.
- • You will be responsible for driving cross-department collaboration between the customer service, customer experience, and QA teams - working closely with them to optimise processes and continuously improve the customer experience as we scale.
🎯 Requirements
- • 5+ years of experience in customer service management.
- • Proven track record of driving quality of service and elevating the customer experience.
- • Strong leadership skills, with the ability to motivate and inspire a remote team.
- • Excellent communication and interpersonal skills, with the ability to work effectively across departments and time zones.
🏖️ Benefits
- • Competitive salary.
- • Opportunity to work with a highly innovative and technology-focused company.
- • Flexible working hours and a remote-first work environment.
Skills & Technologies
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About ParcelVision Limited
ParcelVision Limited is a UK-based data-science company that specialises in parcel-shipment analytics and carrier-performance benchmarking. Its cloud platform ingests billions of tracking events daily from more than 400 global carriers, normalises the data, and turns it into predictive delivery intelligence. Retailers, 3PLs and marketplaces use the service to monitor on-time performance, forecast delays, automate customer communications and negotiate carrier contracts. Founded in 2016, the firm is headquartered in London and serves clients across Europe, North America and Asia-Pacific without owning last-mile assets, positioning itself as an independent, carrier-agnostic analytics layer for e-commerce supply chains.
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