Customer service manager (IN)

ParcelVision Limited

Job Overview

Location

India - Remote

Job Type

Full-time

Full Job Description

📋 Description

• We're a highly innovative company, deeply focused on optimisation, automation, and continuous process improvement.
• Joining now means being part of the journey - helping shape our technology, our processes, and our approach as we scale globally.
• We're a remote-first business: no commute, no office politics, just great work with talented colleagues around the world.
• Are you passionate about improving the customer experience? Does coordinating across teams and countries sound exciting? If so, Parcelhero is looking for a Customer Service Manager to manage our team leaders and 50-strong remote team, improve quality of service and ultimately customer experience.
• You will be responsible for driving cross department collaboration between the customer service, quality control and customer experience teams.

🎯 Requirements

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• [requirement 2]
• [requirement 3]

🏖️ Benefits

• [benefit 1]
• [benefit 2]
• [benefit 3]

Skills & Technologies

Remote

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ParcelVision Limited

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About ParcelVision Limited

ParcelVision Limited is a UK-based data-science company that specialises in parcel-shipment analytics and carrier-performance benchmarking. Its cloud platform ingests billions of tracking events daily from more than 400 global carriers, normalises the data, and turns it into predictive delivery intelligence. Retailers, 3PLs and marketplaces use the service to monitor on-time performance, forecast delays, automate customer communications and negotiate carrier contracts. Founded in 2016, the firm is headquartered in London and serves clients across Europe, North America and Asia-Pacific without owning last-mile assets, positioning itself as an independent, carrier-agnostic analytics layer for e-commerce supply chains.

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