Job Overview
Location
Poland - Remote
Job Type
Full-time
Category
Customer Support
Date Posted
July 9, 2026
Full Job Description
📋 Description
- • Are you passionate about improving the customer experience? Does coordinating across teams, countries, and time zones excite you? Parcelhero is looking for an experienced Customer Service Manager to lead our team leaders and 50-strong remote team, drive quality of service, and elevate the experience for both our consumer and business customers as we expand internationally.
- • This is a high-pace, high-pressure environment. You'll need to be decisive, sharp, and comfortable making fast, sound judgement calls while managing competing priorities across departments and time zones.
- • As our customer base shifts towards larger business and enterprise customers, you'll help evolve our service to meet their expectations.
- • You will be responsible for driving cross-department collaboration between the customer service, customer experience, and QA teams - working closely with them to optimise processes and continuously improve the customer experience as we scale.
- • Joining now means being part of the journey - helping shape our technology, our processes, and our approach as we scale globally.
- • We're a highly innovative company, deeply focused on optimisation, automation, and continuous process improvement.
- • We're also a remote-first business: no commute, no office politics, just great work with talented colleagues around the world.
🎯 Requirements
- • You'll need to be decisive, sharp, and comfortable making fast, sound judgement calls while managing competing priorities across departments and time zones.
- • Experience in leading a team, preferably in a customer-facing role.
- • Strong analytical and problem-solving skills.
- • Excellent communication and interpersonal skills.
🏖️ Benefits
- • Opportunity to be part of a highly innovative company.
- • Remote work environment.
- • Collaborative and dynamic team.
📍 Location
- • Poland - Remote
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About ParcelVision Limited
ParcelVision Limited is a UK-based data-science company that specialises in parcel-shipment analytics and carrier-performance benchmarking. Its cloud platform ingests billions of tracking events daily from more than 400 global carriers, normalises the data, and turns it into predictive delivery intelligence. Retailers, 3PLs and marketplaces use the service to monitor on-time performance, forecast delays, automate customer communications and negotiate carrier contracts. Founded in 2016, the firm is headquartered in London and serves clients across Europe, North America and Asia-Pacific without owning last-mile assets, positioning itself as an independent, carrier-agnostic analytics layer for e-commerce supply chains.
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