Job Overview
Location
Portugal - Remote
Job Type
Full-time
Category
Customer Support
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • Are you passionate about improving the customer experience? Does coordinating across teams and countries sound exciting? If so, Parcelhero is looking for a Customer Service Manager to manage our team leaders and 50-strong remote team, improve quality of service and ultimately customer experience.
- • You will be responsible for driving cross department collaboration between the customer service, quality control and customer experience teams.
- • Joining now means being part of the journey - helping shape our technology, our processes, and our approach as we scale globally.
- • We're a highly innovative company, deeply focused on optimisation, automation, and continuous process improvement.
- • We serve both consumers and businesses in an almost 50/50 split, and our move into SaaS is shifting that mix further towards larger businesses and, ultimately, enterprise customers.
- • In 2026, we launched our cutting-edge TMS (Transport Management Solution), Parcelhero Pro, enabling retailers to pay a monthly subscription to ship on their own carrier accounts and manage every aspect of their logistics through our platform.
- • We're a remote-first business: no commute, no office politics, just great work with talented colleagues around the world.
- • We're a scaling, technology-focused business with 120 remote staff worldwide - and we're growing fast, expanding internationally into the US and Europe this year.
- • We're one of the UK's biggest parcel delivery price comparison sites, with over 5 million visitors a year.
🎯 Requirements
- • 5+ years of experience in customer service management or a related field.
- • Proven track record of improving customer experience and quality of service.
- • Strong leadership and team management skills.
- • Excellent communication and interpersonal skills.
🏖️ Benefits
- • Opportunity to work with a highly innovative and fast-growing company.
- • Flexible and remote work environment.
- • Competitive salary and benefits package.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About ParcelVision Limited
ParcelVision Limited is a UK-based data-science company that specialises in parcel-shipment analytics and carrier-performance benchmarking. Its cloud platform ingests billions of tracking events daily from more than 400 global carriers, normalises the data, and turns it into predictive delivery intelligence. Retailers, 3PLs and marketplaces use the service to monitor on-time performance, forecast delays, automate customer communications and negotiate carrier contracts. Founded in 2016, the firm is headquartered in London and serves clients across Europe, North America and Asia-Pacific without owning last-mile assets, positioning itself as an independent, carrier-agnostic analytics layer for e-commerce supply chains.
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