Job Overview
Location
8 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • Provide first level customer service solutions in regard to client products.
- • Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.
- • Ensure requests are handled appropriately by coordinating with various functions within the company.
- • Schedule service calls and follow up with customers/clients.
- • Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
- • Responsible for accurate data input using prescribed applications.
- • Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
- • Collaborate with your team to achieve high-quality service standards.
- • Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.
- • Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
- • Adhere to all client policies, procedures, and industry regulations.
- • Answer inbound/outbound customer queries.
- • Approaches problems flexibly and can adapt and modify approach without compromising outcome.
🎯 Requirements
- • Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
- • Minimum high school degree. A degree or certification in technology is a plus.
- • Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred.
- • Must be at least 18 years old.
- • Excellent communication/comprehension skills in English. Able to communicate clearly and effectively, both written and verbal.
- • Ability to type 35 wpm and successfully pass our language/grammar screening.
- • Excellent home internet hardwired.
- • Strong work ethic with dependable track record.
- • Comfortable performing routine tasks at varying pace.
🏖️ Benefits
- • Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
- • Robust career path with a full development plan and the opportunity to grow in the organization.
- • Paid training.
- • 2 weeks' vacation.
- • Continuous learning through progressive training that is specific to your tenure and skills.
- • Competitive salary with incentive programs.
- • Positive and supportive environment.
- • Medical and Dental benefits, Employee Family Assistance Programs.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About ONETP S.A.S.
French fintech providing white-label payment processing platforms to banks, telecom operators, and large retailers. Its cloud-based suite covers card issuing, acquiring, digital wallets, contactless payments, and transaction orchestration for both domestic and cross-border schemes. The company focuses on modular APIs and PCI-DSS compliant infrastructure to speed up clients’ go-to-market while reducing compliance costs and technical debt.
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