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Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Customer Support
Date Posted
March 22, 2026
Full Job Description
đź“‹ Description
- • Customer Service Representative for National Accounts at OpenDeal Inc. (operating as Republic Services) is a vital frontline role responsible for delivering timely, accurate, and empathetic solutions to customer inquiries, directly impacting customer satisfaction and retention in the environmental services industry.
- • The role involves managing a high volume of inbound and outbound calls in a fast-paced remote environment, processing service requests, logging interactions accurately into company systems, and supporting billing and route scheduling through precise data entry—all while upholding the company’s commitment to safety, service excellence, and environmental responsibility.
- • As part of Republic Services, a Fortune 500 leader in environmental services with $14.9B in revenue and 41,000 team members, this role contributes to a mission-driven organization focused on sustainability, circularity, and decarbonization across North America.
- • Daily responsibilities include responding to customer service requests with empathy and professionalism, initiating outbound calls to resolve issues, inputting standard requests into internal systems, logging and updating customer interaction data accurately, entering service and route data for billing and scheduling, collaborating cross-functionally when needed to resolve complex issues, maintaining high productivity and quality standards, and performing other assigned duties as required.
- • The role requires strong multitasking abilities to manage multiple priorities simultaneously while maintaining accuracy and attention to detail, all within a structured remote schedule of 9:30am–6pm CST, with shift realignments occurring twice annually.
- • Employees in this role will gain deep exposure to the waste management and environmental services industry, develop advanced customer service and communication skills, become proficient in enterprise CRM and billing systems, and contribute to a company recognized for ethical leadership, sustainability innovation, and high employee engagement (86%).
- • This position offers a clear path to build expertise in customer advocacy within a purpose-driven organization that values human-centered service, environmental stewardship, and operational excellence—providing meaningful experience for long-term growth in customer service, operations, or sustainability-focused roles.
🎯 Requirements
- • High School diploma or G.E.D. (minimum requirement); Associate’s or Bachelor’s degree preferred.
- • Minimum of 1 year of experience in a call center or customer service-related environment.
- • Demonstrated ability to work effectively in a team environment.
- • Proficiency in bilingual communication skills in a business setting (preferred).
- • Familiarity with the waste management industry (preferred).
- • Strong multitasking abilities with capacity to manage multiple priorities in a fast-paced environment while maintaining high accuracy and attention to detail.
🏖️ Benefits
- • Comprehensive medical, dental, and vision coverage options.
- • Health care and dependent care spending accounts (FSAs).
- • Short- and long-term disability insurance.
- • Life insurance and accidental death & dismemberment (AD&D) coverage.
- • Employee and Family Assistance Program (EAP).
- • Employee discount programs.
- • Retirement plan with generous company match.
- • Employee Stock Purchase Plan (ESPP).
- • Paid Time Off (PTO).
- • Access to detailed benefits information via https://jobs.republicservices.com/us/en/about-us/benefits
Skills & Technologies
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About OpenDeal Inc.
OpenDeal Inc. operates the Republic investment platform, connecting startups, real-estate, crypto, and gaming ventures with retail and accredited investors under Reg CF, Reg A+, and Reg D exemptions. Users browse vetted offerings, perform due diligence, and invest as little as $50, receiving digital securities or tokens. Republic provides issuers with end-to-end compliance, marketing, and transfer-agent services, while leveraging SPVs to pool investors and manage cap tables. Founded in 2016 and headquartered in New York, the company has facilitated funding for hundreds of companies and projects, including equity, revenue-share, and token-sale structures.
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