Job Overview
Location
36 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
April 20, 2026
Full Job Description
đź“‹ Description
- • Customer Service Rep - Tech Products (Seasonal, Remote) role at Concentrix involves providing inbound and outbound customer support for tech products, assisting with account inquiries, billing, purchases, and refunds while working from home.
- • Day-to-day responsibilities include using call flow guides, helping customers complete purchases, persuading upsells, maintaining product knowledge (smartphones, tablets, computers, wearables), documenting interactions in databases, and delivering expert customer experiences with a focus on retention and satisfaction.
- • Concentrix is a global organization recognized as a 'World’s Best Workplace' with a people-first, inclusive culture, operating across 70+ countries and committed to diversity, equity, inclusion, and career growth, with 80% of managers promoted internally.
- • This role offers opportunities to develop customer service and tech support skills, build lasting professional relationships, access free learning and leadership programs, and grow into leadership positions within a supportive, mission-driven team.
🎯 Requirements
- • 1+ year of customer service experience (3+ years preferred; retail experience a plus)
- • High school diploma or GED
- • Proficiency in fast-paced multitasking, strong computer navigation skills, and PC knowledge
- • High-speed internet (no wireless/hotspots/satellite), a smartphone, and a quiet, distraction-free home workspace
- • Must reside in the United States with a valid U.S. address
🏖️ Benefits
- • Base pay of $17.31/hour with medical, dental, vision insurance, 401(k), paid time off, holidays, and paid training days
- • DailyPay option for early wage access, performance-based incentives, and paid training
- • Employee referral bonuses, mentorship programs, and access to employee resource groups (e.g., Network of Women, Black Professionals, LGBTQ+ Pride, Women in Tech)
- • Health and wellness programs, diversity and inclusion events, and celebrations like Concentrix Day and Customer Service Week
- • Work-from-home convenience and ongoing career development support
Skills & Technologies
About Concentrix
Concentrix is a global technology and services leader that partners with over 2,000 of the world's leading organizations to drive intelligent transformation. They specialize in modernizing technology, enhancing customer experiences, and solving complex business challenges through a blend of deep human insights and advanced AI-powered solutions. Their offerings span strategy, data analytics, enterprise technology, and digital operations, with a particular focus on innovative AI products like iX Hero for contact centers. Serving a diverse array of industries from automotive to healthcare, Concentrix leverages its extensive global reach to help businesses grow and simplify interactions, ensuring they remain competitive in a rapidly evolving digital landscape.
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