Job Overview
Location
USA Home TN Tullahoma
Job Type
Full-time
Category
Customer Support
Date Posted
May 22, 2026
Full Job Description
📋 Description
- • The Customer Service Representative serves as the primary point of contact for customers in a call center environment, playing a vital role in delivering exceptional service and ensuring customer satisfaction for Cubic Transportation Systems.
- • Day-to-day responsibilities include responding to incoming customer calls promptly and courteously, processing transactions such as payments and refunds, documenting interactions accurately, troubleshooting issues, providing clear information about products and services, and meeting or exceeding KPIs related to call handling time, first-call resolution, and transaction accuracy.
- • Cubic Corporation is a global leader in transportation and defense technology solutions, committed to simplifying daily journeys and promoting mission success through innovation. The company operates through Cubic Transportation Systems and Cubic Defense, serving customers and partners worldwide with a focus on service excellence and technological advancement.
- • In this role, the individual will develop strong communication, problem-solving, and interpersonal skills while gaining experience in a high-volume service environment. They will achieve proficiency in CRM and call center systems, deepen their understanding of customer service best practices, and contribute to team performance through consistent adherence to service standards and policy compliance.
🎯 Requirements
- • High school diploma or equivalent required.
- • Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.
- • Strong communication, problem-solving, and interpersonal skills with the ability to manage challenging situations professionally.
- • Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.
- • Availability to work extended hours, weekends, or holidays based on business needs.
🏖️ Benefits
- • Opportunity to work with a global leader in transportation and defense technology solutions.
- • Inclusive workplace committed to diversity and equal opportunity employment.
- • Role based in Tullahoma, TN with potential for remote or hybrid arrangements (as indicated by 'USA Home TN Tullahoma' location designation).
- • Clear path for skill development in customer service, CRM systems, and professional communication within a structured performance environment.
- • Contribution to meaningful work that simplifies daily journeys and supports mission-critical transportation solutions.
Skills & Technologies
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About Cubic Corporation
Cubic Corporation designs, integrates and operates systems, products and services focused on transportation, defense and training markets. The company provides fare collection technologies, real-time passenger information, analytics and operational support for public transit agencies worldwide. Its defense segment delivers networked command and control, communications, cyber, intelligence, surveillance and reconnaissance solutions for U.S. and allied military forces. Cubic also creates and delivers live, virtual and constructive training systems for ground, air and naval forces. Founded in 1951 and headquartered in San Diego, California, the company serves customers in over 50 countries through segments Cubic Transportation Systems and Cubic Mission and Performance Solutions.
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