Job Overview
Location
Remote - US
Job Type
Full-time
Category
Customer Support
Date Posted
April 30, 2026
Full Job Description
đź“‹ Description
- • As a Customer Service Representative at Fullsteam Operations, LLC, you will play a vital role in helping golf facilities maximize the value of Club Prophet Software through onboarding, training, troubleshooting, and ongoing support, directly impacting customer satisfaction and retention.
- • Day to day, you will learn product offerings, guide customers through installation and onboarding, build strong relationships, troubleshoot technical issues, manage ticketing systems, provide multi-channel support (chat, email, phone), share feedback with internal teams, and maintain high satisfaction while handling a high volume of tickets.
- • You will join the Club Prophet team within Fullsteam, a mission-driven organization of over 1,900 employees dedicated to empowering small and medium-sized businesses with innovative software and embedded payment solutions, where teamwork, continuous learning, and customer-first values are central to the culture.
- • In this role, you will develop deep product expertise, strengthen technical and interpersonal skills, gain experience in SaaS support and customer success, and grow within a fast-paced, innovative tech company that values employee development and impact.
🎯 Requirements
- • 6+ months of experience in a call center, customer support, or technical support environment
- • Strong verbal and written communication skills, with the ability to explain technical concepts clearly and concisely
- • Availability to work within call center hours (7:45 AM – 7:00 PM EST), with a primary shift of 10:30 AM – 7:00 PM EST
- • Willingness to participate in an on-call rotation, including evenings, weekends, and holidays
- • Ability to travel up to 30% for onsite customer support (air and automobile travel)
- • Proficient with computers and able to quickly learn new software and systems
🏖️ Benefits
- • A flexible remote work environment
- • A supportive, collaborative team culture
- • Opportunities to grow both technical and customer service skills
- • Being part of a company making a meaningful impact in the golf tech industry
Skills & Technologies
About Fullsteam Operations, LLC
Fullsteam Operations, LLC is a North American supply-chain and logistics technology company headquartered in Birmingham, Alabama. It builds cloud-based software and payments platforms that unify freight audit, carrier management, shipment visibility, and fuel tax reporting for shippers, carriers, and fuel merchants. Operating under brands such as Propel, Axiom, and Diesel, Fullsteam processes billions of dollars in transportation-related payments annually, helping customers reduce costs, automate compliance, and optimize fleet operations across the United States, Canada, and Mexico.
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