Job Overview
Location
CAN Work at Home
Job Type
Full-time
Category
Customer Support
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • Provide exceptional customer experiences to bank customers and prospective customers as our client seeks to build their brand
- • Solve problems for bank customers and promote card benefits
- • Where appropriate, resolve customer complaints and de-escalate emotional situations while using our elevation process to meet customer’s needs
- • Make customer focused decisions to enhance the value of our card to our clients
- • Deliver expert customer experiences…with a smile
- • Join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers”
- • Receive comprehensive training, technologies, and continuing support to succeed in a work-from-home environment
- • Access real career and personal growth potential, with about 80% of managers and leaders promoted from within
- • Participate in FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned
🎯 Requirements
- • 18 years of age with a High School diploma/GED
- • 1 year of customer service experience required; experience in contact center is a plus
- • Able to speak, write and understand English which will be confirmed by an assessment
- • Proficiency in fast-paced multi-tasking
- • Eagerness to learn new technologies
- • Ability to utilize multiple systems on a PC throughout day-to-day work
🏖️ Benefits
- • Base salary range of $19.35-$22.19/hr, plus incentives aligned with individual and company performance
- • Medical, dental, and vision insurance; comprehensive employee assistance program (EAP); registered retirement savings plan; paid time off and holidays; paid training days
- • 4 weeks of paid training
- • Canada benefits – Full medical, dental, life insurance
- • Health and wellness programs with trained partners to help promote a healthy you
- • Mentorship programs that support your rewarding career journey
- • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- • DailyPay enrollment option to access pay “early,” when you want it
- • Lucrative employee referral bonus opportunities
Skills & Technologies
About Concentrix
Concentrix is a global technology and services leader that partners with over 2,000 of the world's leading organizations to drive intelligent transformation. They specialize in modernizing technology, enhancing customer experiences, and solving complex business challenges through a blend of deep human insights and advanced AI-powered solutions. Their offerings span strategy, data analytics, enterprise technology, and digital operations, with a particular focus on innovative AI products like iX Hero for contact centers. Serving a diverse array of industries from automotive to healthcare, Concentrix leverages its extensive global reach to help businesses grow and simplify interactions, ensuring they remain competitive in a rapidly evolving digital landscape.
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