Job Overview
Location
Work at Home - Nebraska
Job Type
Full-time
Category
Customer Support
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • As a Customer Service Representative I at Nebraska Blue Cross and Blue Shield, you will serve as the primary point of contact for members, handling inquiries via phone, email, fax, web, and written correspondence while advocating for customer needs and building trust in the organization’s ability to deliver quality health insurance services.
- • Day to day, you will research customer information using internal systems and reference materials to resolve issues, elevate sensitive requests when necessary, stay current on evolving state and federal regulations, and proactively recommend products or services to enhance satisfaction and transaction profitability.
- • You will join a mission-driven team at BCBSNE dedicated to improving the health and well-being of members and communities, where your role directly supports the organization’s promise to deliver reliable, compassionate, and compliant service in a dynamic healthcare environment.
- • In this role, you will develop expertise in health insurance products, regulatory compliance, and customer advocacy, gaining valuable experience in a stable, purpose-led organization that values continuous learning and offers pathways for career growth in customer service and healthcare operations.
🎯 Requirements
- • High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting, preferably in health insurance or a related field.
- • Availability to complete a mandatory 14 to 16 week training program.
- • Basic medical/dental terminology and contract interpretation skills are considered a plus for strongest candidates.
- • Ability to research customer information using appropriate systems, policies, and procedures to effectively respond to and resolve inquiries.
- • Commitment to stay current on changing State and Federal regulations and mandates affecting health insurance services.
🏖️ Benefits
- • Opportunity to work remotely from home within Nebraska, offering flexibility and work-life balance.
- • Access to ongoing training and development resources to build expertise in health insurance and customer service.
- • Part of a mission-driven organization committed to diversity, equity, and inclusion, fostering a supportive and meaningful workplace.
- • Chance to make a tangible impact on members’ lives by providing trusted guidance and advocacy in complex healthcare situations.
Skills & Technologies
About Nebraska Blue Cross and Blue Shield
Nebraska Blue Cross and Blue Shield is a member-owned nonprofit health insurer headquartered in Omaha, providing medical, dental, vision, pharmacy, and supplemental coverage to individuals, families, and employers statewide. Founded in 1939, the company administers self-funded plans, Medicare Advantage, and Medicaid products, operating a statewide provider network of hospitals, physicians, and specialists. It also offers health-management programs, wellness incentives, and digital tools to improve care quality and affordability for more than 750,000 members.
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