Job Overview
Location
Work From Home (HB)
Job Type
Full-time
Category
Customer Support
Date Posted
April 25, 2026
Full Job Description
đź“‹ Description
- • As a Customer Service Representative at Luminare Health (HCSC), you will be a vital part of a purpose-driven organization that values employee growth and invests in professional development through curated career plans.
- • Your day-to-day responsibilities include handling a high volume of telephonic, written, and electronic inquiries from members, providers, and clients regarding benefits, eligibility, claim status, and disposition, while accurately documenting all interactions using multiple systems and adhering to Luminare Health guidelines.
- • You will join a dedicated team operating in a fast-paced, structured service environment, supporting HCSC’s mission to deliver quality service with respect and accuracy across a seven-day-a-week operation that includes rotating weekend shifts.
- • This role offers the opportunity to develop strong problem-solving, communication, and systems navigation skills, gain experience in healthcare benefits administration, and build a foundation for long-term career growth within a stable, mission-focused organization.
🎯 Requirements
- • High School diploma or GED equivalent
- • Minimum 1 year of previous customer service experience
- • Ability to work in a fast-paced, high-demand, structured service-oriented environment
- • Excellent verbal, written, and interpersonal communication skills
- • Ability to navigate multiple system applications and tools while on the phone to accurately respond to inquiries and document actions
- • Possess a private, dedicated workspace with secure, reliable high-speed internet and Ethernet capability
🏖️ Benefits
- • 4–6 week paid training program (Monday–Friday, 8:00 AM–4:00 PM CST)
- • Standard work hours after training: 11:00 AM–7:00 PM CST with rotating Saturday and Sunday shifts
- • Pay range of $20.00–$22.00 per hour, eligible for annual bonus incentive
- • Access to a robust total rewards package including health and wellness benefits, 401(k), pension plan, paid time off, paid parental leave, disability insurance, tuition reimbursement, and employee assistance program
- • 100% remote work opportunity (eligible candidates must reside in the continental U.S., excluding AK, NY, CA, HI)
- • Equal Opportunity Employer with commitment to diversity, inclusion, and fair consideration for all qualified applicants
Skills & Technologies
About Health Care Service Corporation
Health Care Service Corporation is the largest customer-owned health insurer in the United States, operating Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. It provides medical, dental, vision, life, and disability coverage to nearly 17 million members through individual, employer, and government programs. The company emphasizes community health investments, digital services, and value-based care initiatives. Founded in 1936 and headquartered in Chicago, HCSC is licensed as a mutual legal reserve company and governed by its policyholders.
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