Customer Service Representative (Remote)

📋 Description

• • Customer Service Representative (Remote) at ABC Legal Services LLC – a national leader in service of process with over 30 years of industry experience and a growing team of 1,000+ employees. This role is critical to maintaining the company’s reputation for exceptional customer experience by ensuring timely, accurate, and empathetic support for clients navigating legal processes.
• • Day-to-day responsibilities include responding to customer support tickets via phone, email, and ticketing systems; assisting customers with placing new orders and resolving issues on existing ones; documenting case details in Confluence; researching court dockets for filing information; collaborating with internal teams and field process servers to ensure order completion; and performing administrative duties as needed to support workflow efficiency.
• • ABC Legal Services is a technology-forward, nationally recognized leader in legal support services, headquartered in Seattle with offices across major U.S. cities. The company prides itself on innovation, process optimization, and integrating acquisitions to stay ahead of competitors through scalable technology and inbound marketing/sales strategies.
• • In this role, you will develop strong communication, problem-solving, and multitasking abilities while gaining hands-on experience with legal documentation, court systems, and CRM tools. You’ll build resilience in high-pressure environments, refine your attention to detail, and contribute directly to customer satisfaction and operational excellence—skills transferable to advanced roles in customer success, operations, or legal support.