Customer Service Representative (Remote)

📋 Description

• • The Customer Service Representative role at ABC Legal Services LLC is a remote position based in North Carolina that plays a vital part in delivering exceptional customer experiences for a national leader in service of process. As the company continues to grow and innovate its technology-driven operations, this role ensures smooth order processing, timely issue resolution, and seamless communication between customers, internal teams, and field process servers.
• • Day to day, the representative will respond to customer support tickets, manage high-volume phone calls to assist with existing and new orders, handle email inquiries from customers and internal departments, document issues in Confluence, and occasionally visit court dockets to retrieve case information or pull filed papers. The role requires balancing multiple priorities while maintaining accuracy and composure in a fast-paced environment.
• • ABC Legal Services is a team of over 1,000 employees with headquarters in Seattle and offices across major U.S. cities. With over 30 years of industry leadership, the company focuses on technological advancement, strategic acquisitions, and integrated marketing and sales to stay ahead of competitors. This role supports the company’s mission by ensuring reliable, efficient service delivery.
• • In this role, the individual will develop strong customer service, problem-solving, and multitasking abilities while gaining experience with legal process workflows, document management systems, and cross-functional collaboration. They will also enhance their technical proficiency with tools like Microsoft Office, PDF editors, and phone systems, building a foundation for long-term growth in operations or client-facing roles.