Customer Service Representative (Remote)

📋 Description

• • The Customer Service Representative (Remote) role at ABC Legal Services LLC is essential to maintaining the company’s reputation as a national leader in service of process by ensuring timely, accurate, and empathetic resolution of customer inquiries and order-related issues.
• • Day to day, the representative will respond to customer support tickets, manage high-volume phone calls for existing and new order assistance, handle email correspondence from customers and internal teams, document issues in Confluence, and occasionally visit court dockets to retrieve case filing information or pull filed papers.
• • ABC Legal Services is a growing team of 1,000+ employees with headquarters in Seattle and offices across major U.S. cities, dedicated to advancing technology and business processes to stay ahead of competitors through innovation and strategic acquisitions.
• • In this role, the individual will develop strong customer service, problem-solving, and multitasking abilities while gaining experience in legal support operations, process improvement, and cross-functional collaboration in a fast-paced, remote environment.