Customer Service Representative (Remote)

📋 Description

• • Customer Service Representative (Remote) at ABC Legal Services LLC – a national leader in service of process with over 30 years of industry experience and a growing team of 1,000+ employees. This role is critical to maintaining the company’s reputation for excellence by ensuring seamless customer interactions and timely resolution of service-related inquiries.
• • Day-to-day responsibilities include responding to customer support tickets, managing high-volume phone calls for existing and new order assistance, handling email inquiries from customers and internal teams, documenting issues in Confluence, and occasionally visiting court dockets to retrieve case information or pull filed papers. The role requires multitasking, diplomacy, and composure under pressure while supporting order accuracy and process server coordination.
• • ABC Legal Services is a technology-forward organization headquartered in Seattle with offices across major U.S. cities, committed to innovation and operational excellence. The company invests in advanced systems and process improvements to stay ahead of industry competitors and expand into new markets through integrated marketing and sales strategies.
• • In this role, you will develop strong customer service, communication, and problem-solving skills while gaining experience in legal support operations, document management, and cross-functional collaboration. You’ll have the opportunity to improve processes, build resilience in fast-paced environments, and contribute to a company that values employee growth and operational precision.