Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • The Customer Service Representative (CSR) at Sharecare, Inc. plays a vital role in supporting members and providers by delivering courteous, professional, and efficient service across telephone and email channels, directly contributing to improved healthcare experiences and outcomes.
- • Day-to-day responsibilities include identifying and prioritizing caller needs, formulating timely resolutions, maintaining customer satisfaction, accurately documenting interactions in a computerized system, educating callers on program benefits, and meeting or exceeding call center metrics for quality, attendance, and performance.
- • Sharecare is a digital healthcare company dedicated to improving care quality, driving better health outcomes, and lowering costs through data-driven AI insights, evidence-based resources, and a comprehensive platform serving health plans, health systems, physician practices, and pharmaceutical brands.
- • In this role, the CSR will develop strong communication and problem-solving skills, gain experience in a fast-paced, evolving healthcare technology environment, and build expertise in customer engagement, service excellence, and cross-functional collaboration within a mission-driven organization.
🎯 Requirements
- • High School Diploma or equivalent
- • Prior experience in a customer service-related field preferred
- • Strong verbal and written communication skills
- • Ability to multi-task effectively in a dynamic environment
- • Proficiency with Microsoft Word and Outlook, along with computer keyboard and internet navigation skills
- • Ability to work collaboratively in a team setting and adapt to changing priorities
🏖️ Benefits
- • Remote work flexibility, allowing for a better work-life balance
- • Opportunity to work with a purpose-driven digital healthcare company focused on improving well-being
- • Exposure to innovative healthcare technology and data-driven platforms
- • Professional growth in a fast-growing, dynamic industry
- • Inclusive workplace committed to equal opportunity and diversity
- • Comprehensive onboarding and training to support success in the role
Skills & Technologies
About Sharecare, Inc.
Sharecare, Inc. is a digital health company that provides a platform connecting consumers, patients, and healthcare providers. It offers tools for health assessments, condition management, care coordination, and wellness programs. The company integrates data from electronic health records, wearable devices, and user inputs to deliver personalized health insights and recommendations. Sharecare serves individuals, employers, health plans, and health systems through mobile and web applications. Founded in 2010, it is headquartered in Atlanta, Georgia.
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