Job Overview
Location
22 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
March 27, 2026
Full Job Description
đź“‹ Description
- • As a Customer Service Representative at CVS Health Corporation, you will serve as a compassionate advocate for members, providers, and employers navigating healthcare benefits and claims, directly contributing to a more connected, convenient, and compassionate health experience for individuals and communities.
- • Your daily responsibilities will include actively listening to and understanding customer needs, resolving inquiries efficiently while documenting all interactions, educating customers about their benefits and available resources, anticipating needs to provide proactive solutions, collaborating with team members and other departments to improve service outcomes, maintaining confidential records of patient information, and adhering strictly to CVS/Aetna policies, procedures, and Code of Conduct.
- • You will be part of a mission-driven team at CVS Health, a Fortune 5 company dedicated to simplifying healthcare one person, one family, and one community at a time, where colleagues are united by purpose, innovation, accountability, and a shared commitment to safety and quality in every interaction.
- • In this role, you will develop strong communication, empathy, and problem-solving skills while gaining deep knowledge of healthcare benefits systems, claims processes, and customer service excellence in a regulated industry, with opportunities for growth through comprehensive training, mentoring, and ongoing coaching.
- • Performance is measured by customer satisfaction, demonstration of CVS/Aetna’s "Heart at Work" behaviors (Putting People First, Joining Forces, Inspiring Trust), first-call resolution rates, interaction quality and accuracy, and schedule adherence — ensuring you contribute meaningfully to team and organizational success.
🎯 Requirements
- • 6+ months of customer service experience
- • Basic computer skills
- • Must reside in the Eastern Standard Time (EST) Zone
- • High School Diploma, GED, or equivalent experience
- • High-speed internet access suitable for remote work
- • Willingness to work specific hours with flexibility
🏖️ Benefits
- • Affordable medical plan options, 401(k) plan with company matching contributions, and employee stock purchase plan
- • No-cost wellness programs including screenings, tobacco cessation, weight management, confidential counseling, and financial coaching
- • Comprehensive benefit solutions such as paid time off, flexible work schedules, family leave, dependent care resources, tuition assistance, and colleague assistance programs
- • $2,000 sign-on bonus after 9 months of service (requires continuous employment for minimum 12 months)
- • New colleague orientation, engaging and comprehensive training (4–18 weeks), ongoing coaching and mentoring, and provision of necessary equipment for remote work
- • Competitive hourly pay of $18.50/hour, within a broader range of $17.00–$25.65 based on experience, education, geography, and other factors
Skills & Technologies
Onsite
About CVS Health Corporation
CVS Health Corporation is an American healthcare conglomerate headquartered in Woonsocket, Rhode Island. It operates retail pharmacy chains, pharmacy benefit management services, and health insurance through Aetna. The company fills prescriptions, provides walk-in clinics, administers vaccinations, and manages drug plans for insurers and employers. CVS Health also offers specialty pharmacy, infusion, and long-term care services across the United States.
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