Job Overview
Location
Lenexa, KS
Job Type
Full-time
Category
Customer Support
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • As a Customer Service Senior Representative in Patient Scheduling for Accredo (part of The Cigna Group), you will serve as a first-line contact within the Central Nursing Team, supporting internal and external clients by clarifying information, resolving non-clinical issues, and ensuring accurate scheduling of home infusion visits.
- • Day-to-day responsibilities include coordinating with Nurse Managers, field staff, patients, pharmacy, reimbursement, and nursing departments to schedule and reschedule home infusion visits, manage nurse assignments, monitor appointment accuracy, and respond to inquiries via phone, email, fax, and IM.
- • You will manipulate multiple Excel documents to track tasks and priorities, ensure timely and accurate data entry in appropriate systems, investigate and resolve issues, and proactively follow up on nursing mailboxes and personal communications.
- • The role is fully remote but requires candidates to reside within 50 miles of Lenexa, KS branch locations and work 8 AM–5 PM EST, with a requirement for reliable cable or fiber optic internet (minimum 10Mbps download/5Mbps upload).
- • You will join Evernorth Health Services, a division of The Cigna Group focused on innovating pharmacy, care, and benefit solutions to improve health outcomes and accessibility for millions, operating in a tobacco-free environment with strong commitments to equal opportunity and reasonable accommodations.
- • This role offers the opportunity to develop expertise in healthcare coordination, patient scheduling systems, cross-functional collaboration, and remote work discipline while contributing to meaningful improvements in patient care delivery.
🎯 Requirements
- • High School education or GED required
- • 5+ years of relevant Customer Service experience
- • High proficiency and regular use of Excel and Outlook required
- • Detail orientation and excellent written and oral professional communication skills
- • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions
- • Pro-active work ethic with ability to be managed/trained virtually
🏖️ Benefits
- • Fully remote work arrangement (with geographic proximity requirement to Lenexa, KS)
- • Opportunity to work with a mission-driven organization improving health and vitality for millions
- • Access to reasonable accommodations for qualified applicants with disabilities
- • Tobacco-free workplace promoting employee health and wellness
- • Commitment to equal employment opportunity and consideration of qualified applicants with criminal histories
- • Support for professional growth in healthcare coordination and customer service within a major health services division
Skills & Technologies
About The Cigna Group
The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.
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