
Job Overview
Location
Remote
Job Type
Contract
Category
Customer Support
Date Posted
April 9, 2026
Full Job Description
đź“‹ Description
- • The Customer Service & Support AI Rater & Evaluator role at Lilt Production involves evaluating and improving multilingual AI systems used in customer-facing support environments, directly influencing model quality, safety, and deployment readiness for enterprise and hyperscaler clients.
- • Day-to-day responsibilities include performing structured scoring, comparison, classification, and judgment of AI outputs related to customer service interactions; assessing accuracy, clarity, tone, helpfulness, and alignment with support best practices; identifying hallucinations, misleading responses, policy violations, or unsafe guidance; and applying domain-specific guidelines consistently across tasks.
- • Lilt Production is building a global network of domain experts to support high-quality AI evaluation across training, benchmarking, red-teaming, and ongoing model monitoring, serving leading enterprises and AI developers worldwide with a mission to make information accessible across languages.
- • In this role, you will deepen your expertise in AI evaluation workflows, contribute to shaping evaluation standards, gain experience in red-teaming and model readiness assessments, and build a professional network while working flexibly on diverse, impactful projects from anywhere.
Skills & Technologies
About Lilt Production
Lilt Production is a full-service video production studio based in Paris, France, creating commercial, corporate, and branded content for agencies and global brands. Services span concept development, live-action filming, motion graphics, post-production, color grading, and localized adaptations. The company operates a bilingual French-English team and works across Europe, the Middle East, and Africa, emphasizing cinematic storytelling and contemporary visual aesthetics for broadcast, digital, and social media distribution.
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