Customer Service Trainee - Commercial

BlueCross BlueShield of Tennessee

Job Overview

Location

USA, TN, Chattanooga, Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a Commercial Customer Service Trainee handling customer inquiries via telephone, chat, email, and Microsoft Teams.
• Receive, investigate, and resolve customer service issues accurately and in a timely manner across all communication channels.
• Educate customers to achieve resolution on the first contact, ensuring clear and effective communication.
• Document all customer interactions thoroughly and in accordance with company protocols.
• Participate in a 22-week paid training program from August 17th, with daily hours of 8:00 a.m. to 4:45 p.m. EST, Monday through Friday.
• After training, work rotating weekly shifts that may start as early as 8:00 a.m. EST and end as late as 8:00 p.m. EST, Monday through Friday.
• Maintain mandatory attendance and punctuality throughout training and ongoing employment.
• Be available to work overtime as required by business needs.
• Pass all required testing and evaluations during training and onboarding.
• Utilize Enterprise-AI approved tools to support customer service operations and identify process improvement opportunities.
• Work independently under general supervision while also collaborating effectively within a team in a fast-paced environment.
• Demonstrate strong oral and written communication skills in all customer interactions.
• Type and speak simultaneously with clarity and precision while managing customer conversations.
• Apply exceptional time management, organizational, and interpersonal skills to meet performance expectations.
• Exercise independent, sound decision-making and problem-solving abilities to resolve customer concerns efficiently.
• Maintain proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Adhere strictly to assigned work schedules and remain flexible to shift rotations.

🎯 Requirements

• High School Diploma or equivalent
• 1 year of experience in a customer service support role
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)

🏖️ Benefits

• Paid 22-week training program with structured hours
• Full-time remote position with flexible rotating shifts after training
• Opportunity for career growth and development within the company
• Employment with a company committed to equal opportunity and inclusive hiring practices

Skills & Technologies

Remote

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BlueCross BlueShield of Tennessee

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About BlueCross BlueShield of Tennessee

BlueCross BlueShield of Tennessee is the largest health-benefit plan company headquartered in the state, providing medical, dental, vision, and Medicare Advantage coverage to individuals, employers, and government programs. Founded in 1945 as a nonprofit mutual insurance company, it administers benefits for more than 3 million members through statewide provider networks, care-management programs, and digital health services. The company also engages in community health initiatives, preventive-care outreach, and value-based reimbursement models to improve outcomes and manage costs across Tennessee.

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