Job Overview
Location
Taipei
Job Type
Full-time
Category
Customer Success
Date Posted
May 5, 2026
Full Job Description
📋 Description
- • As a Customer Success Account Manager at BTSE Holdings Limited, you will manage and grow post-implementation client relationships, serving as the primary point of contact for B2C and B2B clients in the fintech and blockchain space. Your role is strategic and commercial, focused on driving product adoption, retention, and expansion by aligning client goals with BTSE’s offerings.
- • Day to day, you will act as a trusted advisor to clients, ensuring they derive maximum value from BTSE’s technology and infrastructure. You will monitor account health, identify expansion opportunities, coordinate with internal teams to resolve issues, and develop success plans that support long-term client satisfaction and revenue growth.
- • BTSE Group is a leading global fintech and blockchain company pioneering trading technologies adopted across the industry. Through its subsidiary 彼特思方舟, BTSE delivers tailored front- and back-office support solutions to financial technology firms worldwide, enabling innovation, performance, and security in a competitive market.
- • In this role, you will develop deep expertise in fintech and blockchain products, strengthen your consultative and relationship management skills, and contribute directly to client retention and revenue expansion—positioning yourself for growth into senior customer success or account leadership roles.
🎯 Requirements
- • Experience in customer success, account management, or a related client-facing role
- • Strong communication and interpersonal skills to act as a trusted advisor to clients
- • Technically driven mindset with curiosity and eagerness to learn complex fintech and blockchain products
- • Ability to manage multiple client accounts and prioritize tasks in a fast-paced environment
- • Experience working with B2B or B2C clients in technology, fintech, or SaaS industries
- • Proficiency in using CRM tools and data to track account health and identify growth opportunities
🏖️ Benefits
- • Opportunity to work with a leading global fintech and blockchain company at the forefront of innovation
- • Exposure to cutting-edge trading technologies and infrastructure used by retail and institutional clients worldwide
- • Professional growth in a strategic, commercial role with clear impact on client retention and revenue expansion
- • Collaborative environment with cross-functional teams delivering tailored solutions to financial technology firms
- • Location in Taipei with engagement in a dynamic, international fintech team
Skills & Technologies
About BTSE Holdings Limited
BTSE Holdings Limited operates a centralized digital-asset exchange and derivatives platform offering spot, futures, options and custody services to retail and institutional clients. Launched in 2018 and headquartered in the British Virgin Islands, the company provides deep liquidity, multi-currency settlement, fiat on/off ramps and white-label infrastructure. It supports over 150 cryptocurrencies, including Bitcoin, Ethereum and stablecoins, and maintains segregated cold-storage security with real-time proof-of-reserve audits. BTSE also offers API, FIX and Lightning Network connectivity, aiming to bridge traditional finance and digital assets while complying with evolving global regulatory standards.
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