Job Overview
Location
Remote Nationwide
Job Type
Full-time
Category
Customer Success
Date Posted
April 28, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Agent at Humana Inc., you will serve as a trusted partner to members navigating healthcare, ensuring positive experiences through expert guidance on plan benefits, enrollment, and issue resolution—directly impacting member retention and satisfaction in a mission-driven healthcare organization.
- • Day to day, you will handle inbound and outbound calls with empathy and professionalism, actively listen to uncover member needs, explain Medicare benefits and coverage, assess social determinants of health, and collaborate with care teams, sales, and service teams to support members through complex healthcare decisions.
- • You will join Humana’s MarketPoint organization, a dedicated team focused on delivering exceptional service to over 10 million annual interactions, where your work contributes to putting members’ health first through personalized, compassionate support.
- • In this role, you will develop deep expertise in Medicare products, strengthen your communication and problem-solving skills, gain experience in cross-functional healthcare collaboration, and build a career path in customer success within a leading national healthcare company.
🎯 Requirements
- • Active and valid Health Insurance License in your state of residence (required for eligibility)
- • 2+ years of experience working in a virtual or remote work environment
- • 2+ years of professional experience navigating multiple computer tools, systems, or screens
- • 2+ years of Medicare customer service or Medicare sales experience (telephonic/virtual preferred)
- • Demonstrated ability to understand and explain Medicare benefits and address the needs of Medicare and dual-eligible members
- • Bilingual in English and Spanish (speak, read, write fluently) – preferred qualification
🏖️ Benefits
- • Health benefits effective from day one of employment
- • 401(k) retirement savings plan with employer match
- • Paid time off, holidays, volunteer time, and jury duty pay
- • Tuition assistance and scholarships for eligible dependents
- • Parental and caregiver leave, plus employee charity matching program
- • Career development opportunities and access to Network Resource Groups (NRGs)
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Humana Inc.
Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Foxelli Group UAB
2 months ago
XN Limited
3 months ago
Onhires Inc.
1 month ago
Silver.com LLC
4 months ago