Job Overview
Location
Philippines
Job Type
Contract
Category
Operations
Date Posted
May 6, 2026
Full Job Description
📋 Description
- • Customer Success and Support Operations Contractor role focused on driving operational execution and excellence through renewal processing, ticket handling, and data quality work that directly impacts customer experience.
- • Day-to-day responsibilities include processing customer renewals end-to-end in Salesforce, supporting Tier 1 ticket handling in Zendesk, maintaining data accuracy across tools, contributing to documentation and process improvement, handling back office CS operations tasks, and auditing and cleaning account data in Salesforce to ensure accuracy of AI-generated account summaries.
- • Assembled Technologies Inc. is a unified platform that orchestrates human agents and AI at scale for customer support, used by companies like Canva, Etsy, and Robinhood, backed by $71M from NEA, Emergence Capital, and Stripe.
- • The role offers opportunity to develop expertise in cross-functional support operations, Salesforce data management, Zendesk ticketing, and AI-augmented workflows while contributing to process improvements in a fast-paced startup environment.
🎯 Requirements
- • 3–5 years of experience across support, CS, sales ops, or revenue operations
- • Hands-on Salesforce experience with a track record of accurate, high-volume data work
- • Proficiency in Excel or Google Sheets for reporting and operational tracking
- • Familiarity with Zendesk or a comparable support platform
- • High attention to detail and ability to catch errors before they become problems
- • Availability to overlap with US business hours (PST or EST preferred)
🏖️ Benefits
- • Remote contract role based in the Philippines
- • Opportunity to work with AI-powered customer support platform used by major companies
- • Exposure to cross-functional GTM operations (Support, CS, Sales)
- • Chance to contribute to process improvement and documentation evolution
- • Work with advanced tools including AI Copilot and workforce management systems
- • Inclusive workplace committed to diverse perspectives and belonging
Skills & Technologies
About Assembled Technologies Inc.
Assembled builds workforce management software for customer support teams. The platform forecasts demand, schedules staff, and tracks real-time metrics across support channels like email, chat, phone, and social. Integrations with Zendesk, Salesforce, Kustomer, and Intercom pull ticket data to automate staffing decisions. Companies use Assembled to reduce response times, balance agent workloads, and plan hiring against predicted ticket volume. Founded in 2018, the company serves technology, e-commerce, and marketplace businesses seeking to scale support operations efficiently.
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