Job Overview
Location
Australia
Job Type
Full-time
Category
Customer Success
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Assist in running project deployments by shadowing experienced Customer Success Managers during kickoff, setup, and training sessions for major construction clients
- • Support the establishment and maintenance of weekly planning routines that drive project success and become foundational to client adoption of Aphex
- • Help activate users by guiding teams from weekly planning to daily coordination, increasing the frequency and impact of Aphex usage
- • Build and nurture relationships with key client stakeholders including Supervisors, Engineers, Project Managers, and Construction Managers who act as champions for improved planning processes
- • Monitor project health metrics to identify adoption gaps, usage patterns, and opportunities to enhance client value delivery
- • Collaborate closely with Account Managers and the Account Executive in APAC to understand the full customer journey from initial project implementation to enterprise-wide scaling
- • Learn and apply Aphex’s proven Land & Expand Engine to drive value at the project level that leads to organizational expansion
- • Participate in daily and weekly team activities to develop skills in client engagement, problem-solving, and outcome-driven support
- • Track and report on user adoption trends and project progress to inform proactive interventions and ensure client retention
- • Contribute to a culture of innovation by challenging existing processes and proposing improved ways of working based on firsthand client insights
- • Gain hands-on experience in a remote-first, fast-paced environment supporting billion-dollar infrastructure and building projects across Australia and the UK
- • Develop a deep understanding of how construction teams use technology to overcome chronic productivity challenges in a $10T global industry
- • Prepare for progression to Customer Success Manager within 6–9 months by mastering client onboarding, adoption strategy, and value articulation
- • Work directly with three Customer Success Managers who collectively oversee projects worth billions in construction value
- • Engage with a cross-functional team that includes sales, customer success, and product stakeholders to ensure holistic client support
- • Become part of a mission-driven team building the future of Australia’s roads, rail, tunnels, hospitals, and buildings through better planning technology
🎯 Requirements
- • A genuine interest in helping teams succeed
- • Strong communication skills and ability to build relationships
- • Curiosity and eagerness to learn about construction and technology
- • Organised approach to work with attention to detail
- • Comfort working in a fast-paced, evolving environment
🏖️ Benefits
- • A high-performing team: Be part of and contribute to a genuinely collaborative and motivated team
- • Flexibility: Remote-first working with access to a convenient WeWork office
- • Genuine development: Ongoing training, learning, and coaching to get better every day (including a training allowance)
- • A focus on culture: At Aphex, we are serious about making real impact, together and strive to walk the talk on that every day
Skills & Technologies
About Aphex Technologies Inc.
Aphex Technologies provides cloud-based construction planning software that unifies design, schedule, and resource data for contractors, engineers, and owners. Its platform delivers collaborative 4D/5D BIM workflows, real-time schedule simulation, and risk analysis to reduce delays and cost overruns on infrastructure, energy, and commercial projects. Founded in 2017, the company serves global clients from offices in San Francisco and London, integrating with tools such as Primavera P6, MS Project, and Autodesk. Aphex emphasizes data transparency, lean construction principles, and secure, scalable SaaS delivery to help teams deliver complex projects on time and within budget.
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