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Customer Success Associate

Canary Technologies Inc.

Job Overview

Location

Remote - LATAM

Job Type

Full-time

Full Job Description

📋 Description

• Customer Success Associate at Canary Technologies Inc. is a critical role within the Customer Operations team, supporting high-volume operational work in onboarding, configuration, and customer support to ensure timely and accurate task completion that directly impacts customer experience and product adoption.
• Day-to-day responsibilities include working closely with Customer Success Managers to execute onboarding and configuration tasks, supporting customer support initiatives, contributing to real-time customer interactions, and assisting with special projects and emerging operational workflows in a fast-paced, detail-oriented environment.
• Canary Technologies is a fast-growing hospitality technology company serving 20,000+ hoteliers across 100+ countries, trusted by major hotel brands like Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western, and recognized as a 2024 Deloitte Technology Fast 500™ company and a HotelTechReport Best Place to Work.
• The role offers opportunities to contribute to process improvements, support scalable operations, and gain hands-on experience in customer success within a high-impact, innovative SaaS environment backed by top-tier investors including Y Combinator and Insight Partners.

🎯 Requirements

• Strong attention to detail and ability to manage high-volume operational tasks accurately
• Experience or familiarity with customer onboarding, configuration, or support processes
• Ability to collaborate effectively with Customer Success Managers and cross-functional teams
• Comfort working in a fast-paced, dynamic environment with shifting priorities
• Excellent communication skills for real-time customer interactions and internal coordination
• Proactive mindset with interest in contributing to process improvements and scalable operations

🏖️ Benefits

• Fully remote position based in LATAM
• Opportunity to work with a fast-growing hospitality technology company serving global hotel brands
• Exposure to innovative AI-powered hospitality platform and cutting-edge technology
• Chance to contribute to meaningful customer outcomes and product adoption at scale
• Backed by top-tier investors including Y Combinator, Insight Partners, and F-Prime
• Recognition as a HotelTechReport Best Place to Work and Deloitte Technology Fast 500™ honoree

Skills & Technologies

Junior

Remote

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Canary Technologies Inc.

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About Canary Technologies Inc.

Canary Technologies Inc. provides a cloud-based guest-management platform for hotels, replacing paper forms with digital check-in, upsell, payment, and communication tools. The system integrates with major PMS and POS vendors to streamline arrival workflows, capture guest preferences, and increase ancillary revenue. Founded by hotel technology veterans, the company serves thousands of properties worldwide, from independents to large brands, focusing on reducing front-desk friction and improving data security and compliance.

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