Customer Success Consultant, Texas (Remote)

📋 Description

• • As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory, ensuring they achieve desired outcomes through effective use of Cengage technology, driving adoption and long-term value.
• • Day to day, you will act as the designated point of contact for customers, build strong enduring relationships throughout the customer lifecycle, develop and implement tailored success plans aligned with customer goals, provide proactive training and guidance based on usage data, conduct regular health checks to assess value realization, analyze customer data to uncover risks and upsell opportunities, and advocate for customers during high-severity issue resolution.
• • You will join Cengage Learning Holdings II, Inc., a global education technology company serving millions of learners, where your work directly impacts student success by helping institutions and educators improve teaching and learning outcomes through innovative digital solutions like MindTap and WebAssign.
• • In this role, you will develop expertise in educational technology, strengthen your consultative selling and relationship management skills, gain deep insight into higher education customer needs, and contribute to retention and revenue growth while helping students discover the power and joy of learning.