Customer Success Enablement Manager

Ashby Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• As the Customer Success Enablement Manager, you will be a critical partner to our Customer Success organization, ensuring CSMs, Implementation Specialists, Contract Management and Professional Services teams have the skills, knowledge, and resources to deliver exceptional customer outcomes.
• Reporting to the Head of Revenue Enablement, you will refine and execute programs that accelerate CSM and Professional Service onboarding, reinforce customer engagement excellence, and ensure CS leaders and their teams are consistently equipped to drive retention and growth.
• This is a hands-on role with high visibility, where you’ll collaborate closely with CS Leadership, Professional Services, Implementation, and cross-functional partners like Product Marketing and Revenue Operations.
• Your success will be measured by the effectiveness of the CS organization—knowledgeable, well prepared CSMs, stronger renewal and expansion execution, and consistent adoption of strategic playbooks (such as our Customer Outcomes Framework) that underpin Ashby’s growth.
• Customer Success will be a nearly 100 person customer-facing team next year, and your work will directly impact our trajectory to $100M ARR and beyond.
• You will partner closely with CS Leaders across segments to deeply understand their priorities, ask tough questions, surface gaps, and design enablement programs that align to business outcomes like NRR, expansion, and customer satisfaction.
• You will create and curate learning paths, playbooks, and frameworks tailored to CSM needs (e.g., value discovery, partnership reviews, renewal conversations).
• You will own onboarding for our Customer Success Managers, Implementation Specialists, and our Professional Services team, building on our role- and segment-specific tracks to accelerate time-to-value.
• You will manage enablement systems (LMS, content hubs, call libraries) to make resources easy to access and apply in the field.
• You will bring perspective on how AI-enabled tools can reinforce learning and support real-time customer interactions.
• You will thrive in dynamic, high-growth SaaS environments and know how to reinforce skills and behaviors over time (certifications, peer learning, scenario practice) to ensure programs stick.
• You will partner with CS Ops to measure program effectiveness and go beyond activity tracking to link enablement to business outcomes like faster ramp, improved NRR, and higher expansion rates.
• You will be organized, detail-oriented, and comfortable managing multiple initiatives concurrently.
• You will balance strategic program design with rolling up your sleeves to facilitate sessions, deliver training, and embed new practices in the field.

🎯 Requirements

• 5+ years of experience in Customer Success Enablement or a related field
• Proven track record of designing and executing scalable programs that drive business outcomes
• Strong business acumen and ability to partner with CS Leaders across segments
• Excellent communication and facilitation skills
• Ability to manage multiple initiatives concurrently and prioritize tasks effectively
• Experience with enablement systems (LMS, content hubs, call libraries) and AI-enabled tools

🏖️ Benefits

• Competitive compensation, including equity
• 10-year exercise window for stock options
• Unlimited PTO with four weeks is recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items (like conferences) covered with manager approval

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Ashby Inc.

Visit Website

About Ashby Inc.

Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.