Customer Success Engineer

📋 Description

• • The Customer Success Engineer serves as the technical backbone for Customer Success Managers, providing on-demand technical and strategic support to help unlock the full value of Delinea’s identity security solutions for customers.
• • Day-to-day responsibilities include providing expert technical guidance on product features and integrations, assisting in resolving stuck support cases or bugs by liaising with engineering and product teams, engaging in customer-facing discussions when escalated while ensuring the CSM remains the primary contact, focusing on issue-based assignments rather than long-term customer ownership, promoting knowledge transfer to CSMs to build their self-sufficiency, collaborating with CSM managers and the Director of Technical Success to prioritize work, documenting interactions and best practices for internal knowledge bases, and maintaining clear boundaries to avoid overlapping with Professional Services.
• • Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, offering a cloud-native Identity Security Platform powered by AI that enables organizations to govern interactions across cloud, traditional infrastructure, data, SaaS, and AI with 99.995% uptime and significantly reduced operational overhead.
• • In this role, you will deepen your expertise in identity security, develop cross-functional collaboration skills, gain exposure to enterprise-scale security challenges, contribute to team knowledge sharing, and grow your technical and advisory capabilities within a mission-driven, innovative company backed by TPG and committed to diversity, inclusion, and employee growth.