Job Overview
Location
USA | Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 26, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Engineer at Deepgram, you will serve as a technical expert and strategic advisor to enterprise customers, aligning business goals with technical solutions through direct engagement with developers, engineers, and executives.
- • You will build and sustain customer relationships across all personas, conduct on-site visits to drive adoption, and own the full customer lifecycle from onboarding to advocacy, ensuring Deepgram’s products are effectively integrated and adopted.
- • You will operate within The Heartbeat of Deepgram — a customer success team that combines technical expertise with commercial impact and an AI-native mindset to make Deepgram successful in customer environments.
- • You will continuously operate in discovery mode, translating customer issues into actionable requirements, building internal tools to eliminate recurring work, and leveraging AI-first workflows to amplify your impact across the team.
🎯 Requirements
- • 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success with a strong technical focus at innovative, API-driven technology companies.
- • Proven track record blending customer engagement with technical expertise, including experience running product demos, POCs, and identifying expansion, cross-sell, and upsell opportunities in complex enterprise accounts.
- • Hands-on experience with APIs, developer workflows, and troubleshooting L1-style support issues, plus the ability to engage technical teams and executive buyers (CIO, CTO, VP Engineering).
- • Demonstrated ability to build internal tools, agents, or workflows that permanently eliminate recurring work, with evidence of such a contribution in your background.
- • An AI-native operating model: you routinely rebuild your work around AI tools and would be unwilling to revert to pre-AI methods of working.
🏖️ Benefits
- • Comprehensive health benefits including medical, dental, vision, annual wellness stipend, mental health support, and life/STD/LTD income insurance plans.
- • Generous work-life blend perks: unlimited PTO, paid parental leave, flexible schedule, 12 paid US holidays, quarterly productivity stipend, home office upgrade stipend, and 401(k) with company match.
- • Continuous learning support via education stipend, conference participation, employee resource groups, and AI enablement workshops.
Skills & Technologies
About Deepgram Inc.
Deepgram builds end-to-end speech AI infrastructure that converts live or recorded audio into text and insights. The company trains large-scale neural networks on GPU clusters to deliver low-latency transcription, keyword detection, and speaker diarization through a single API. Developers use the platform for call centers, meetings, podcasts, and voice bots, paying per minute or hosting the engine on-premise. Founded in 2015 and headquartered in San Francisco, Deepgram serves enterprises seeking accurate, private, and customizable speech recognition without vendor lock-in.
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