Job Overview
Location
Remote, Japan, APAC
Job Type
Full-time
Category
Customer Success
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • The Customer Success, Enterprise role at Fivetran is critical to scaling the company’s Japan business, serving as the primary point of contact for over half of Fivetran’s 100+ customers in the region and directly influencing customer satisfaction, adoption, and ARR growth.
- • Day to day, the role involves owning a book of existing enterprise customers in Japan, driving retention, renewals, and adoption-led expansion; building executive and technical relationships; running business reviews; managing the full contracting lifecycle; providing accurate forecasts; partnering cross-functionally; resolving escalations; capturing customer feedback; and creating advocate stories and success references.
- • Fivetran is a values-driven, collaborative company committed to making data access as simple and reliable as electricity, with a growing presence in Japan, a tight-knit GTM team, and a mission to help organizations become truly data-driven through its automated data integration platform.
- • In this role, the individual will develop deep expertise in enterprise SaaS customer success, strengthen bilingual (Japanese/English) executive engagement skills, master complex contracting and forecasting, influence product strategy through customer insights, and build long-term strategic partnerships that drive measurable revenue expansion and customer advocacy in the APAC market.
🎯 Requirements
- • Native Japanese speaker with strong professional English for daily business and executive communication
- • 3+ years (preferably 4–7) of demonstrated success in SaaS Account Management, Customer Success, or Enterprise AE roles managing renewals, upsells, and contracting
- • Strong project management skills to coordinate multi-stakeholder technical projects, migrations, and onboarding programs end-to-end
- • Exceptional personal integrity and customer centricity — builds trust and acts with transparency
- • Highly detail-oriented with excellent contract/review discipline, accurate forecasting, and clear documentation
- • Proven negotiation experience handling renewals, amendments, and commercial conversations
- • Experience with CRM and forecasting tools (Salesforce preferred) and strong organizational skills to manage many concurrent accounts
- • Comfort working cross-functionally and influencing without formal authority
- • Familiarity with data platforms, ETL, analytics, or engineering teams is strongly preferred (ability to have technical conversations with architects and analytics leaders)
- • Ability to travel domestically as customer needs require
🏖️ Benefits
- • 100% employer-paid medical insurance
- • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- • RSU stock grants
- • Professional development and training opportunities
- • Company virtual happy hours, free food, and fun team-building activities
- • Monthly cell phone stipend
- • Access to an innovative mental health support platform offering personalized care including therapy, coaching, and self-guided mindfulness exercises for employees and dependents
Skills & Technologies
About Fivetran Inc.
Fivetran Inc. provides automated data integration software that replicates application, database, and event data into cloud data warehouses. It manages schema drift, incremental updates, and normalization, enabling analysts to query live data without engineering overhead. The company serves enterprises needing reliable, governed data pipelines across systems like Salesforce, MySQL, and Snowflake. Founded in 2012, it is headquartered in Oakland, California, with global offices, and operates on a subscription revenue model.
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