Job Overview
Location
Porto
Job Type
Full-time
Category
Product Management
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Manage a lead pipeline of potential customers looking to sell their car via Carwow’s online auction platform.
- • Review car listings uploaded by sellers for accuracy and completeness, proactively contacting sellers to correct omissions or errors before listing enters auction.
- • Provide expert, market-informed advice to sellers to balance their price expectations with current market realities and maximize sale success.
- • Clearly explain the end-to-end Carwow auction process to sellers, ensuring full understanding and commitment to selling through the platform.
- • Handle customer objections and negotiations via phone, email, live chat, and SMS to resolve concerns and drive conversion.
- • Maintain accurate, detailed records of all seller interactions to ensure seamless handovers to internal teams.
- • Consistently meet individual targets for vehicles listed and pipeline conversion rates within the Sell My Car team.
- • Collaborate with cross-functional teams to provide actionable feedback and insights that contribute to product and process improvements.
- • Work within the team’s operating hours of 9 am–7 pm, Wednesday to Sunday, totaling 40 hours per week.
- • Operate in a hybrid model requiring a minimum of 3 days per week in the Porto office.
- • Demonstrate a proactive, customer-centric approach focused on helping sellers achieve successful vehicle sales.
- • Utilize strong organizational and attention-to-detail skills to ensure high-quality listing standards and timely follow-ups.
- • Communicate effectively with sellers from diverse backgrounds, building rapport and trust through clear, empathetic interactions.
- • Work independently while contributing positively to a collaborative team environment.
- • Maintain up-to-date industry knowledge to enhance advice quality and seller confidence.
- • Contribute to team performance through consistent target achievement and active participation in team goals.
🎯 Requirements
- • Experience working within a target-focused environment and managing a pipeline independently.
- • Excellent written and verbal communication skills with the ability to build rapport with diverse customers.
- • Proactive and customer-focused approach with a genuine desire to help sellers achieve their goals.
- • Strong attention to detail and organizational skills to ensure listing accuracy and efficient follow-up.
- • Ability to work independently and as part of a team in a collaborative environment.
- • Comfort working across multiple communication channels: phone, email, live chat, and SMS.
🏖️ Benefits
- • Hybrid working with minimum 3 days per week in the Porto office.
- • Competitive salary to fund that dream holiday to Bali.
- • Share options — when the company thrives, so do you.
- • Private healthcare for peace of mind.
- • Meal allowance and monthly coaching sessions with Spill (mental wellbeing partner).
- • 28 days annual leave plus Bank Holidays; additional leave for wedding, moving house, and anniversaries (30 days at 3 years, 35 days at 10 years).
- • Option to buy 3 extra days of holiday per year.
- • Work from abroad for up to one month.
- • Inclusive parental, partner, and shared parental leave policies, plus fertility treatment and pregnancy loss support.
- • Latest tech provided (MacBook or Surface) and up to £500/€550 home office allowance.
- • Generous learning and development budget.
- • Regular social events including tech lunches, coffee with execs, book clubs, and more.
- • Referral bonus program — get paid for referring friends.
Skills & Technologies
Express
Hybrid
Degree Required
About Carwow Ltd
Carwow is a UK-based online platform that allows consumers to compare new-car offers from franchised dealers and buy or lease vehicles digitally. Founded in 2010, it aggregates dealer pricing, facilitates vehicle ordering, and provides financing and leasing options. The company also offers trade-in valuations and home delivery services, while charging partner dealerships a fee for completed sales. Headquartered in London, Carwow operates in the United Kingdom and several European markets, aiming to simplify the car-buying process through technology and transparent pricing.
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