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Customer Success Executive (Mountain West Region)

Job Overview

Location

Mountain West Region

Job Type

Full-time

Category

Customer Success

Date Posted

April 26, 2026

Full Job Description

đź“‹ Description

  • • As a Customer Success Executive for the Mountain West Region, you will serve as an embedded partner within client healthcare systems, driving the successful implementation and adoption of Hippocratic AI’s safety-focused generative AI platform in clinical environments.
  • • You will spend multiple days per week onsite at client locations, leading post-sale delivery including workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations while building trusted relationships with front-line staff, operational leaders, executives, and IT teams.
  • • You will join a mission-driven team at Hippocratic AI, the leader in healthcare-specific generative AI, backed by $404M in funding from top-tier investors including Avenir Growth, CapitalG, General Catalyst, a16z, and others, working alongside physicians, AI pioneers, and experts from institutions like Johns Hopkins, Stanford, Google, and NVIDIA.
  • • In this role, you will develop deep expertise in healthcare AI implementation, lead cross-functional collaboration with product and engineering teams, establish and present measurable outcomes on patient care and operational efficiency, and grow as a trusted advisor shaping the future of safe AI in healthcare delivery.

Skills & Technologies

Onsite
Degree Required

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About Hippocratic AI Inc.

Hippocratic AI develops safety-focused large language models specifically for healthcare. Its non-diagnostic generative AI handles patient-facing tasks such as chronic care check-ins, medication adherence calls, appointment scheduling, and post-discharge follow-up, operating under evidence-based clinical safeguards and regulatory-grade risk management. The company trains models on peer-reviewed literature, clinical guidelines, and simulated patient conversations, then validates them with licensed clinicians. Founded in 2022 and headquartered in Palo Alto, California, Hippocratic AI partners with health systems, payers, and digital health companies to reduce staffing shortages and improve access to care without compromising patient safety or privacy.

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