Customer Success Executive - Payors (Minneapolis, MN)

📋 Description

• • As a Customer Success Executive - Payors at Hippocratic AI, you will serve as the primary point of contact for health plan clients, ensuring they achieve measurable outcomes through the deployment of our safe, autonomous clinical AI solutions. You will play a critical role in driving customer satisfaction, retention, and expansion across our payer portfolio by building trusted relationships with stakeholders in clinical operations, utilization management, care management, and executive leadership.
• • Day to day, you will lead onboarding and implementation of AI-driven products, train health plan staff on solution functionality, identify opportunities to improve cost efficiency and member outcomes, manage ongoing client communications, define success metrics tailored to payer use cases, and partner with internal teams to ensure product performance meets client expectations and regulatory standards. You will also participate in industry forums to share thought leadership on AI in payer operations.
• • Hippocratic AI is the leading generative AI company in healthcare, backed by $404M in funding and a $3.5B valuation, with a mission to reinvent healthcare through safety-first AI. Our team includes physicians, hospital leaders, AI pioneers, and researchers from top institutions like Johns Hopkins, Stanford, Google, Meta, Microsoft, and NVIDIA, all working to build the world’s first healthcare-only, safety-focused LLM.
• • In this role, you will deepen your expertise in healthcare AI adoption, strengthen your strategic account management skills in complex payer environments, and contribute to transforming patient outcomes at scale. You’ll gain direct exposure to cutting-edge LLM technology and have the opportunity to shape product development through frontline client insights, positioning you as a leader in the future of AI-enabled healthcare operations.