Customer Success - LATAM

📋 Description

• • This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform, focusing on hands-on execution to advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.
• • Day to day, you will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, integrate agents with existing data sources and systems, analyze agent performance data and conversational logs to identify friction points and optimization opportunities, and own expansion outcomes across a defined portfolio of enterprise accounts by identifying cross-sell opportunities and driving multi-product adoption.
• • ElevenLabs is an AI research and product company transforming how we interact with technology, serving millions of users and thousands of businesses with a global team that prioritizes talent over location, operating with high velocity, impact over job titles, AI-first principles, and excellence everywhere.
• • You will learn to drive revenue outcomes in complex B2B SaaS and AI/ML environments, deepen expertise in AI agent deployment and API integrations, expand your impact across technical and commercial functions, and grow your career in a high-growth company shaping the future of AI with opportunities to work across Sales, Engineering, and Customer Success teams.